Tatum Castillo
Tempe
Summary
Previous food handler worker with extensive experience in customer service and hospitality, adept at managing high-volume transactions and maintaining pristine service environments, with a proven track record in training team members and enhancing guest satisfaction.
With excellent leadership and communication skills, adept at managing team dynamics and workflow efficiency. Possesses a solid understanding of operational procedures and quality control, paired with proficiency in scheduling and inventory management. Committed to driving team performance and ensuring customer satisfaction.
Overview
4
4
years of professional experience
Work History
Pure Green Shift Lead
Pure Green
Tempe, AZ
02.2026 - Current
- Executed the preparation of smoothies, acai bowls, toasts, and oatmeal, ensuring high-quality presentation and taste for customers.
- Conducted regular inventory checks to guarantee all necessary items were fully stocked and available for use.
- Ensured cleanliness and organization of designated area.
- Try to upsell customers and market our products
Catering
Fabulous Foods
Phoenix, AZ
12.2025 - 01.2026
- Organized and decorated tables for multiple events, enhancing the ambiance and guest experience.
- Served hors d'oeuvres to guests at upscale events, ensuring guest satisfaction through attentive service.
- Monitored and replenished food items during buffet service, ensuring timely refills for an average of 100+ guests per event.
- Cleared tables promptly after the meal, ensuring a smooth experience.
Crew Trainer
Mcdonalds
Scottsdale, AZ
09.2024 - 07.2025
- Performed daily cleaning of lobby and bathrooms, ensuring a professional appearance by mopping floors and restocking supplies as needed.
- Trained 5+ team members on customer service standards and daily operational procedures.
- Processed an average of 50 orders per shift, preparing to-go orders and delivering food swiftly to customers in the drive-thru and lobby.
- Processed 50+ cash transactions per shift and efficiently took customer orders using a headset.
- Prepared fries and chicken nuggets during peak hours to meet customer demand.
Hostess
Rancho De Tia Rosas
Mesa, AZ
08.2022 - 03.2023
- Assisted 50+ customers daily with the checkout process and addressed their questions to ensure satisfaction.
- Served drinks to guests daily and assisted in bussing tables to ensure a clean dining area.
- Maintained a clean hostess area and sanitized bathrooms every hour, ensuring a welcoming environment for customers per shift.
- Processed cash transactions and answered 20+ phone calls daily, while efficiently managing and bagging online orders for timely delivery.
Education
Highschool Diploma -
Desert Mountain Highschool
Scottsdale, AZ01-2025
High School Diploma -
Arizona State University
Tempe2029
Skills
- Problem-solving
- Customer Service
- Detail-oriented
- Critical Thinking
- Interpersonal Skills
- Multi-tasking
- Social Media Management
- Attention to Detail
- Teamwork
- Communication Skills
Timeline
Pure Green Shift Lead
Pure Green
02.2026 - Current
Catering
Fabulous Foods
12.2025 - 01.2026
Crew Trainer
Mcdonalds
09.2024 - 07.2025
Hostess
Rancho De Tia Rosas
08.2022 - 03.2023
Highschool Diploma -
Desert Mountain Highschool
High School Diploma -
Arizona State University