Tatumn Kelly
Chandler,AZ
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
2
2
years of professional experience
Work History
Women's Department Lead
TJ Maxx, TJX Companies
02.2023 - Current
- Greeted customers, identified needs and provided product advice.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Gained extensive knowledge of latest fashion trends and styles to provide customers with up-to-date advice.
Customer Experience Coordinator
TJ Maxx, TJX Companies
03.2022 - 02.2023
- Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
- Handled escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
Sales Associate
TJ Maxx, TJX Companies
10.2021 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
Chandler Preparatory Academy
1951 N Alma School Rd, Chandler, AZ 8522405.2021
Skills
- Attention to Detail
- Strategic Planning
- Time Management
- Problem Solving
- Customer Service
- Cash Handling
- Team Leadership
- Data Entry
- Training and coaching
- Attention to detail
Awards
Associate of the Quarter - 3rd Quarter 2022
Timeline
Women's Department Lead
TJ Maxx, TJX Companies
02.2023 - Current
Customer Experience Coordinator
TJ Maxx, TJX Companies
03.2022 - 02.2023
Sales Associate
TJ Maxx, TJX Companies
10.2021 - 03.2022
High School Diploma -
Chandler Preparatory Academy
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