TAWANDA HUNTER
MR. COOPER - HOME SOLUTIONS
Florence,AZ
18
years of professional experience
Results-oriented business professional with over 20 years of experience in customer service, mortgage servicing, billing, accounts receivable/payable, payroll, inventory, and operations. Demonstrated leadership through effective communication, team support, and management of competing priorities to ensure customer satisfaction. Business Management graduate with strong analytical and problem-solving skills, seeking Management or Operations Leadership roles that enhance team performance.
Work History
Senior Associate
9 Years- Managed multiple competing priorities in high-volume mortgage servicing environment, ensuring strong customer satisfaction and organizational outcomes.
- Led daily team support, communication, and reporting; facilitated consistent workflow and service through daily reports and team chat.
- Build and maintain strong customer relationships through clear communication, timely status updates, and solution-focused service.
- Supported customers with loss-mitigation and foreclosure-prevention options, identifying tailored solutions to help retain homes.
- Resolve customer issues efficiently and professionally, contributing to improved customer service outcomes.
- Handle incoming and outgoing customer communications while balancing service, documentation, and business requirements.
- Prepared detailed account documentation to support audits, quality checks, and regulatory review.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Customer Service Representative
3 Months- Resolved complex customer complaints and high-stress situations with professionalism, empathy, and sound judgment.
- Assisted customers with payments, loan maintenance, account access, and product inquiries to ensure seamless service delivery.
- Built rapport with customers through active listening and tailored problem solving, enhancing customer satisfaction and loyalty.
- Guided customers through company website and account resources, facilitating improved access and encouraging self-service options.
Billing Specialist
7 Months- Resolved billing discrepancies and variances, ensuring accurate account records.
- Researched and resolved billing discrepancies and variances to maintain accurate account records.
- Collaborated with customers to resolve billing disputes, payments, and outstanding-balance questions.
- Collaborated with customers to address billing disputes, payments, and outstanding balances, enhancing customer satisfaction.
Shipping & Receiving Clerk
4 Years 11 Months- Oversaw daily shipping and receiving activities for over 100 packages, ensuring timely and accurate processing.
- Monitored inventory levels to ensure adequate supplies met business and customer demands.
- Coordinated with shippers to resolve damaged materials, shortages, and shipment issues.
- Coordinated with shippers to address and resolve issues with damaged materials and shipment discrepancies.
Account Executive – Payables & Receivables
2 Years 7 Months- Managed accounts receivable follow-up with regular review of aged receivables and timely outreach on past-due balances to ensure cash flow stability.
- Streamlined accounts payable and receivable processes by implementing efficient systems and software tools, enhancing workflow.
- Strengthened vendor relationships through timely payment processing and reduced outstanding receivables through persistent follow-up and payment-plan discussions.
- Managed monthly financial close activities and reporting with emphasis on accuracy and timeliness.
- Strengthened vendor relationships by ensuring timely payment processing and actively reducing outstanding receivables through persistent follow-up and payment-plan discussions.
Education
B.B.A. - Business Management
Skills
Customer Experience
Customer service
Data Analysis
Reporting & Documentation
Performance assessment
Performance monitoring
Operations Coordination
Efficiency enhancement
Process optimization
Decision-Making
Strategy development
Team leadership
Team supervision
Employee development
Conflict Resolution
Leadership skills & Mentoring
Personal Information
Title: MANAGEMENT OPERATIONS CUSTOMER EXPERIENCE TEAM LEADERSHIP
Timeline
Senior Associate
MR. COOPER - HOME SOLUTIONS
10.2017 - CurrentRead More
Customer Service Representative
MR. COOPER
07.2017 - 10.2017Read More
Billing Specialist
HUSSMANN
11.2016 - 06.2017Read More
Shipping & Receiving Clerk
ELCON
12.2011 - 11.2016Read More
Account Executive – Payables & Receivables
WASHINGTON GROUP
04.2009 - 11.2011Read More
Robert Morris University
B.B.A. from Business Management
Read More