Taylor Deatherage
Laveen
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
3
3
years of professional experience
Work History
Automotive Specialist I
JPMorgan Chase & Co
05.2024 - 08.2024
- Assist customers when they called in with making their car payment over the phone, while following proper scripting
- Assist customers with questions regarding title status, or how to obtain once they made their final payment
- Built strong relationships with customers through active listening and empathy
- Utilized multiple different computer software's to document customer interactions and maintain accurate records for future reference
Administrative Specialist
LIFELINE PCS
09.2022 - 08.2023
- Answering phone calls and directing them to the correct department
- Creating and sending emails
- Manage virtual system to help clients get questions answered
- Checking in patients as they entered the office
- Used active listening skills to help the clients with resolving issues
- Ordering office supplies as needed
- Maintaining the shredding of client personal documentation
Administrative Assistant
The Robinson Group
03.2021 - 04.2022
- Complete routine administrative tasks, such as sorting, stuffing, and posting mail, scanning and uploading documents, making copies, distributing information, etc
- Performed a wide variety of clerical tasks to support office operations, including data entry, tenant ledger adjustments, processing PTP agreements, entering receipts and depositing checks, moving tenants out of the system, processing security deposit refunds, updating vendor records for accurate 1099 reporting, and ACH payment processing, etc
- Prepare and collect subcontractor lien waiver releases
- Monitor office supply inventory and place orders as needed to replenish stock
- Maintain binder filing system to organize and manage sensitive property management financial records
- Run errands as needed, including trips to the bank, FedEx, office supply stores, etc
- Provide coverage for the reception desk as needed
- Interact with vendors professionally by telephone, email, and in-person to provide information and assist them with questions about their payment status and ACH enrollment
- Proficient in Microsoft Office
- Computer literate
Education
High School Diploma - General Studies
Fort Collins High School
Fort Collins, CO05.2014
Timeline
Automotive Specialist I
JPMorgan Chase & Co
05.2024 - 08.2024
Administrative Specialist
LIFELINE PCS
09.2022 - 08.2023
Administrative Assistant
The Robinson Group
03.2021 - 04.2022
High School Diploma - General Studies
Fort Collins High School
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