Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Taylor Demers

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Summary

Experienced in applying engineering principles to real-world problems, resulting in impactful solutions. Utilizes analytical skills and technical knowledge to enhance operational efficiency. Demonstrates a track record of effective team collaboration and successful project completion.

Overview

10
10
years of professional experience

Work History

Microsoft 365 Engineer

Mural Technologies
07.2022 - 06.2025
  • Provided high-level, concierge support for Microsoft 365 Business administrators, ensuring optimal platform performance and user satisfaction. Recognized for technical expertise and promoted to Lead Support Agent for Microsoft Mesh and Microsoft Teams. In this role, collaborated directly with Microsoft's Product Group to deliver feedback, test features, and assist in escalated issue resolution.

Technical Support Specialist

Kelly Connect
10.2019 - 06.2022
  • Began as a Tier 1 iOS Advisor, offering support for Apple devices across software, hardware, and account issues. Demonstrated consistent performance in meeting KPIs, which led to expanded responsibilities supporting Media Services and macOS. Frequently served as a Floor Walker, mentoring peers and assisting with advanced troubleshooting scenarios.

Technical Support Representative

Ring
09.2017 - 11.2018
  • Provided remote technical and customer support via inbound calls, specializing in device troubleshooting and user education. Handled escalated concerns related to billing, shipping, and warranty claims. Selected for the Future Leaders Program in recognition of product expertise and service excellence, receiving advanced training for a leadership track.

Financial Intake Specialist

University of Phoenix
09.2015 - 09.2017
  • Managed new student registrations, performed high-volume data entry, and supported financial and technical troubleshooting. Acknowledged as a top performer, regularly led team meetings and facilitated training sessions to enhance group productivity and consistency.

Education

GED -

Grand Canyon University
Phoenix, AZ

Skills

  • Critical thinking
  • Project management
  • Project planning
  • Data analysis
  • Customer service
  • Active listening
  • Data entry
  • Problem resolution
  • Computer proficiency
  • Call center experience

Accomplishments

  • Collaborated with team of 4 in the development of Microsoft Mesh.
  • Documented and resolved device issues which led to multiple product updates.
  • Resolved product issues through consumer testing.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.

Timeline

Microsoft 365 Engineer

Mural Technologies
07.2022 - 06.2025

Technical Support Specialist

Kelly Connect
10.2019 - 06.2022

Technical Support Representative

Ring
09.2017 - 11.2018

Financial Intake Specialist

University of Phoenix
09.2015 - 09.2017

GED -

Grand Canyon University

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Taylor Demers