Taylor D. Gulotta
Peoria
Summary
I'm a dedicated professional with a strong background in customer service, client communication, and relationship management. Experienced in handling sensitive information, coordinating with diverse individuals, and providing attentive support in busy environments. Known for professionalism, organization, and the ability to learn new systems and processes quickly. Seeking a position in a medical or administrative office where I can utilize my communication, customer care, and organizational skills to support patients, staff, and overall office operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Accredited Beauty Consultant
MACYS CLINIQUE
Glendale
06.2025 - Current
- As a Clinique Accredited Beauty Consultant I demonstrated key cosmetic and skincare techniques to clients while engaging and building long lasting client relations!
- Offered complementary makeup consultations to individuals to promote key product lines.
- Provided exceptional customer service to foster a welcoming shopping environment.
- Responded promptly to customer inquiries regarding product availability or pricing information via phone or email communication channels.
- Scheduled and managed client appointments efficiently.
- Managed inventory levels to ensure stock availability for customer demands.
- Trained new staff on product knowledge and customer service best practices.
- Collaborated with team members to create promotional displays and events.
Selling Specialist
DILLARDS
10.2023 - Current
- Worked as an duo specialist for multi areas, including company brands Kendra scott and James avery
- Assisted clients in selecting the perfect piece of fine jewelry for special occasions or personal milestones.
- Collaborated with co-workers to discuss product sales to maintain inventory of desired items.
- Managed time wisely during peak periods for seamless customer assistance
- Maintained up-to-date knowledge on company trends and competitor releases
- Boosted sales revenue through effective upselling techniques and in-depth product knowledge.
- Trained new employees on store policies, product information, and sales techniques
- Planned and executed fine jewelry trunk shows to attract new clients and showcase exclusive collections.
Customer service representative
HOME DEPOT
01.2020 - 01.2023
- Worked as a Customer service representative
- Handled high volumes of incoming calls, emails, and chats, maintaining response quality and customer satisfaction.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided excellent customer service and information about products coming on shelves.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Guided customers through billing procedures, processed payments efficiently, and set up payment options to ensure seamless transactions.
- Adapted to various departments by providing support as a floater, ensuring smooth operations across the organization.
Barista
STARBUCKS
01.2022 - 04.2022
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Provided personalized recommendations based on customer preferences, fostering loyalty and repeat business.
- Promoted a welcoming atmosphere by greeting customers
- Balanced tasks across different sections to ensure smooth workflow.
- Made a clean and organized workspace for optimal productivity and safety.
Education
College student -
GCC campus
04-2025
High School -
Centennial High School
Skills
- 5 years customer service experience
- Customer relationship management
- Product display strategies
- Appointment scheduling
- Product demonstrations
- Sales proficiency
- Computer skills
- Calm under pressure
- Microsoft Word
- Cosmetic techniques
- Personalized recommendations
- Cosmetic consultations
- Client engagement
- Call follow-up
- Records management
- Telephone etiquette
- Sales transactions
Certification
- Licensed Food handlers - 2023
- Certified Specialist , Dillard's - 2025
- Forklift certified -2023
- Accredited Consultant-2025
Timeline
Accredited Beauty Consultant
MACYS CLINIQUE
06.2025 - Current
Selling Specialist
DILLARDS
10.2023 - Current
Barista
STARBUCKS
01.2022 - 04.2022
Customer service representative
HOME DEPOT
01.2020 - 01.2023
College student -
GCC campus
High School -
Centennial High School