Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylor Lujan

Mesa,AZ

Summary

Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image. Polite and professional Central Monitoring Station Operator with exceptional coordination skills. Proficient in use of required systems with proven to promote effective communication across departments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager secure entry-level Central Monitoring Station Operator position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Central Monitoring Station Operator

Allied Universal Security Services
03.2023 - 12.2023
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Connected callers with appropriate professional, department, or business.
  • Resolved customer issues and complaints promptly and politely, upholding satisfaction.
  • Collected and verified telephone numbers, addresses, and proper spelling of names.
  • Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Troubleshot issues with telephone equipment and software to keep systems functional.

Radio Communications Specialist

United States Marine Corps
09.2017 - 09.2021
  • Installed, tested and operated radio equipment, adjusting settings to achieve clearest transmission.
  • Maintained accurate documentation of messages transmitted and received.
  • Monitored emergency frequencies to detect distress calls and dispatch emergency response personnel or equipment.
  • Identified and obtained bearings of signal sources through use of direction-finding procedures.
  • Operated sound recording equipment to capture and document broadcasts for analysis.
  • Completed inspections, followed maintenance schedules and completed repairs.
  • Followed schedules and procedures for changing frequencies and cryptographic codes.
  • Put together and configured antennas, power sources and other equipment to establish communications.
  • Managed and optimized contact with other locations and personnel conducting field operations to facilitate open and clear communication.
  • Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
  • Documented and processed incoming messages over communication systems for supervisor review.
  • Oversaw team of twelve or more personnel, delivered training and maintained deployability of communications packages.

Education

High School Diploma -

Skyline High School
Mesa, AZ

Skills

  • Production Improvements
  • Implementation Planning
  • PPE Use
  • Project Planning
  • Interpersonal Communication
  • Networking
  • Recordkeeping
  • Quality Assurance
  • Operational Efficiency
  • System Troubleshooting
  • Process Control Expertise
  • Production improvements

Timeline

Central Monitoring Station Operator

Allied Universal Security Services
03.2023 - 12.2023

Radio Communications Specialist

United States Marine Corps
09.2017 - 09.2021

High School Diploma -

Skyline High School
Taylor Lujan