Taylor Pope-Robinson
Maricopa
Summary
Customer service professional with a track record of exceeding performance targets and building strong relationships with clients. Skilled in handling inquiries, resolving issues, and upselling products. Proficient in CRM software, project management, and cross-functional collaboration. Recognized as Team Member of the Month multiple times for outstanding performance.
Overview
5
5
years of professional experience
Work History
CX Agent
Hims & Hers
10.2022 - Current
- Responded to patient inquiries across email, and chat with excellent tone, grammar, and spelling for written communications
- Resolved issues in a personalized, accurate and timely manner
- Resolved patient inquiries through Zendesk averaging 6 tickets per hour, and solving 60+ tasks in EMR per day
- Followed up on patient inquiries to assess satisfaction with provided solutions.
- Built long term relationships with patients by offering advice related to our products and services
- Maintained up-to-date knowledge in a fast changing environment
- Completed all trainings as needed
- Maintains highest level of discretion when dealing with patient issues
- Strives to exceed and meet structured performance targets
- Complete occasional overtime when needed
Customer Service Representative
Orbitel Communications
01.2019 - 10.2022
- Handled 50+ customer calls, and interactions per day giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
- Memorized all company products and services to be able to answer customer questions quickly, and efficiently and made upsells
- Collate source data such as customer names, addresses, phone numbers, credit card information, and enter into various customer service software managing over 100+ accounts
- Maintained 75% of the customers as well as upsold our products which kept our retention rate at its highest
- Developed and maintained strong relationships with multiple account holders, understanding their business needs and challenges
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention by 75%.
Education
High School Diploma -
Round Lake Senior High School
Round Lake Beach, ILSkills
- Customer Relationship
- Management
- Account Management
- Customer Onboarding
- Problem Solving
- Cross Functional
- Collaboration
- Upselling and Retention
- Product Advocacy
- Communication and
- Interpersonal Skills
- Microsoft O ce Suite
- CRM Software (Zendesk, Jira
- And Slack)
Timeline
CX Agent
Hims & Hers
10.2022 - Current
Customer Service Representative
Orbitel Communications
01.2019 - 10.2022
High School Diploma -
Round Lake Senior High School
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