Taylor Swanberg
Phoenix
Summary
Collaborative leader with dedication to partnering with peers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Underwriting Service Assistant
State Farm Fire & Casualty Co
01.2015 - Current
- Enhanced underwriting efficiency by streamlining workflow processes and procedures through the creation of 3 published macros.
- Promoted a culture of continuous learning within the department by sharing best practices, attending industry conferences, and participating in ongoing professional development opportunities.
- Streamlined communication between departments by serving as CEA/Cash Team liaison for billing and payment matters, resulting in improved efficiency.
- Maintained shared online resources including but not limited to shared Outlook folders and team/function OneNote pages.
- Served as individual mentor for new hire, as well as being sought out by peers to provide guidance and direction in line with industry best practices and standards.
- Collaborated with cross-functional teams to develop new underwriting guidelines and standards for consistent results.
- Designed and lead interdepartmental team building activities and managed the Ovation Selection Program as a Change Ambassador.
Policy Service Lead
Sharon Layman State Farm Insurance Agency
09.2012 - 01.2015
- Enhanced customer satisfaction by promptly addressing policy inquiries and providing accurate information.
- Reduced processing time for policy updates by efficiently managing documentation and data entry tasks.
- Contributed to the improvement of team performance by collaborating with colleagues to resolve complex issues.
- Maintained a high level of professionalism while interacting with clients, fostering strong relationships and repeat business.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT05-2026
Associate of Arts - American History
Maricopa Community Colleges - Phoenix College
Phoenix, AZ05.2011
Skills
- Team Leadership
- Cross-functional Teamwork
- Process Improvement
- Emotional Intelligence
- Change Management
- Customer Service
- Interpersonal Relations
- Technical Proficiency
- Problem Resolution
- Computer Skills
Certification
- CPCU - Chartered Property Casualty Underwriter
- Licensed AZ P&C/L&H Producer
- Graduate of State Farm Employee Development Journey Program
Timeline
Underwriting Service Assistant
State Farm Fire & Casualty Co
01.2015 - Current
Policy Service Lead
Sharon Layman State Farm Insurance Agency
09.2012 - 01.2015
Associate of Arts - American History
Maricopa Community Colleges - Phoenix College
Bachelor of Science - Business Management
Western Governors University