TAYLOR PIERCE
Goodyear,AZ
Summary
Experienced sales and operations leader with a proven track record of supporting GTM, product, marketing, and internal ops teams in fast-paced SaaS environments. Specializing in problem-solving, excels at creating streamlined processes and automation that enhance visibility, drive alignment, and accelerate team productivity. Recognized for ability to take ownership, provide clarity, and proactively address challenges to ensure operational efficiency.
Overview
10
10
years of professional experience
Work History
GTM Operations Manager
Snap! Mobile
01.2025 - Current
- Leads operations of GTM planning and alignment across Product, Marketing, Enablement, and RevOps to deliver launch readiness and execution
- Built and manages an centralized GTM calendar and intake process in Notion to improve visibility and consistency
- Developed and implemented an tiered GTM framework to improve cross-functional planning cadence and stakeholder clarity
- Created executive-ready dashboards and reporting to track GTM KPIs and support quarterly reviews and insights
- Leads recurring business rhythm (GTM syncs, kickoff calls) to drive accountability and unblock teams
HR Business Partner
Snap! Mobile
01.2022 - 01.2024
- Designed and implemented an HR ticketing and automation system, reducing manual workloads and improving stakeholder support response times
- Onboarded 100+ employees in 2024 and accurately processed 207 employment changes across departments
- Developed reporting to provide weekly updates to department heads on current headcount, new hires, and exits
- Led the development of manager training programs and an exit interview feedback loop to support continuous improvement
- Partnered with legal counsel to ensure compliance with employment regulations, reducing potential liability risks for the organization.
Senior Manager, Inside Sales
Snap! Mobile
01.2021 - 01.2022
- Created, hired, trained, and managed a successful account management team and inside sales process
- Built and nurtured a collaborative, team-based selling environment focused on customer retention and pipeline growth
- Represented the organization in team-selling initiatives, positioning the account manager role as a strategic value-add; In 2021, the team raised over $10 million
- Ensured compliance with all sales, finance, and company policies through structured training and accountability systems
- Monitored customer satisfaction results and regularly surfaced insights to leadership to guide improvements
- Acted as a cross-functional liaison to enhance internal tools and processes that supported both the account management team and customer experience
Internal Operations (Coordinator → Manager → Senior Manager)
Snap! Mobile
01.2017 - 01.2021
- Oversaw onboarding, remote fundraising, and support operations - building dedicated CSM and CX teams and launching Zendesk to improve workflows, SLA tracking, and visibility on types of requests
- Created JIRA-based dashboards to monitor team projects and overall status
- Partnered with Sales and Product leaders to translate customer insights into process improvements that reduced friction and improved overall customer experience
Internship Coordinator
Snap! Mobile
01.2017 - 01.2017
- Launched Snap! Raise's Internship Program, managing recruitment, project allocation, and coaching for over 18 interns across departments
Account Manager
Snap! Mobile
01.2016 - 01.2017
- Supported onboarding and campaign setup for fundraising clients while ensuring customer satisfaction through cross-team collaboration
Education
Bachelor of Arts - Business Communication
Arizona State University - W. P. Carey School of Business
Tempe, AZ01.2016
Associate of Arts -
Clark College
Vancouver, WA01.2013
Skills
- SolarWinds
- Zendesk
- HubSpot
- Notion
- Strategic Planning
- Cross-functional Collaboration
- GTM Operations
- Problem-solving
- Team leadership
- Process optimization expertise
Timeline
GTM Operations Manager
Snap! Mobile
01.2025 - Current
HR Business Partner
Snap! Mobile
01.2022 - 01.2024
Senior Manager, Inside Sales
Snap! Mobile
01.2021 - 01.2022
Internal Operations (Coordinator → Manager → Senior Manager)
Snap! Mobile
01.2017 - 01.2021
Internship Coordinator
Snap! Mobile
01.2017 - 01.2017
Account Manager
Snap! Mobile
01.2016 - 01.2017
Bachelor of Arts - Business Communication
Arizona State University - W. P. Carey School of Business
Associate of Arts -
Clark College
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