TEBA ALKAFAF
Glendale
Summary
Highly motivated, dedicated, and detail oriented individual that is always open to change and willing to learn new skills and expertise.
Overview
10
10
years of professional experience
Work History
Benefit and Eligibility Supervisor
State of Arizona
Glendale
2021.11 - Current
- Ensured compliance with all applicable laws, rules, regulations, and standards pertaining to public assistance programs.
- Responded promptly to inquiries from clients regarding their eligibility status.
- Maintained applicant records in accordance with agency policy and procedures.
- Provided technical support to staff members responsible for determining eligibility.
- Reviewed and evaluated applications to determine eligibility for Medicaid, Medicare and other public assistance programs.
- Assessed applicants' financial needs based on income, assets, and expenses.
- Resolved complex cases requiring special attention due to conflicting information or unusual circumstances.
- Explained reasons behind application denials and recommended further action.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
Sales Associate
Staples
Overland Park
2016.01 - 2018.09
- Provided accurate information about products, prices and services.
- Conducted inventories on a regular basis to track stock levels.
- Organized stockroom shelves according to size, color or style.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Associate of Science - General Science
Johnson County Community College
Overland Park, KS2018-05
Associate of Arts - Liberal Arts
Johnson County Community
2018-05
Skills
- Data entry
- Staff training
- Customer satisfaction
- Team leadership
- Conflict resolution
- Performance monitoring
- Problem solving and de-escalation
- Communication skills
- Record keeping
- Bilingual
- Time management
- Inventory management
- Fast learner
- Multitasker
- Detail oriented
Timeline
Benefit and Eligibility Supervisor
State of Arizona
2021.11 - Current
Sales Associate
Staples
2016.01 - 2018.09
Associate of Science - General Science
Johnson County Community College
Associate of Arts - Liberal Arts
Johnson County Community