Teea Rogers
Gilbert
Summary
As a Senior Business System Analyst, I focus on enhancing Salesforce applications to drive substantial business improvements. My mastery in CRM and problem-solving skills enables me to oversee projects exceeding $10 million, ensuring alignment with strategic business objectives. My tenure honed my expertise in process optimization, contributing to the successful management of projects throughout many different industries. Collaborating with cross-functional teams, we have elevated system operations and user experiences, fostering a culture of continuous improvement and operational excellence.
Overview
8
8
years of professional experience
Work History
Sr. Business Analyst
Andersen Corporation
01.2025 - Current
- Responsible for integrating Leads object process into new Sales Cloud workflow. Moving entire sales teams, location by location, from the internal system to SalesForce.
- Lead Salesforce app enhancements via Sales Cloud, boosting sales team productivity by 25%. Focusing on new Lead object flows and process.
- Translate stakeholders into effective design requirements and documentation. Utilizing key relationships with C-Suite executives and Management to allow for maximum user adoption.
- Manage QA and Development teams for system improvements aligned with business goals. While focusing on Agile project frameworks, conducted refinement sessions, and created test cases to assure testing accuracy.
- Conducted end-user testing, such as SIT, QA, and UAT.
- Facilitated the integration of new SalesForce processes, streamlining workflows and enabling improvements in team efficiency.
- Integrated Omni-Channel into sales team workflow to enhance appointment and lead management, effectively maximizing ROI by an additional 30%.
Sr. Business Analyst
MTX Group
08.2023 - 01.2025
- Spearheaded Salesforce projects exceeding $10 million, enhancing Service, Sales, and Marketing Cloud functionalities. Designing new project management systems for Massachusetts Department of Transportation.
- Collaborated with management to streamline system processes and improve training protocols with State of Missouri Child Protection departments.
- Developed and documented system design and quality standards, resulting in increased operational efficiency. Gained trust within upper management and various stake holders to complete all discovery documentation and sign off.
- Analyzed user feedback to identify system enhancement opportunities, leading to measurable improvements in user satisfaction and workflow efficiency.
- Led cross-functional teams in implementing Salesforce enhancements on projects including State of Georgia voter registration, achieving significant operational efficiencies and strengthening citizen relationships.
- Identified and solutioned more efficient pathways within existing and future systems. Utilizing analytical tools such as Tableau, Salesforce reporting, PowerBI, and SQL.
Business Analyst
Willscot
08.2021 - 08.2023
- Spearheaded Agile and Waterfall projects exceeding $100 million, enhancing Salesforce capabilities across Service Cloud, Sales Cloud, and FSL. Including the migration of MobileMini into Willscot systems.
- Developed and implemented training programs for internal personnel, improving system utilization and efficiency.
- Acted as Scrum Master and Project Manager, ensuring timely delivery of enhancements while maintaining quality standards. Managed through software including Jira, Confluence, and Helpspot.
- Controlled end to end testing throughout each sprint from SIT through QA, and finished with UAT. Upon release, smoke testing was conducted to ensure production accuracy. All documentation was created and stored within Jira and Confluence.
Business Analyst
Avnet
06.2020 - 08.2021
- Analyze business and engineering and data processing problems to improve SAP and SalesForce.com systems and implementations.
- Examine user requirements, procedures and problems to improve existing systems and automation while reviewing and analyzing technical reports, manuals, periodicals and other reference materials to develop programs to meet needs.
- Review existing SAP and SalesForce.com systems to understand capabilities, scheduling and workflow limitations, and make recommendations.
- Document and revise system design procedures, test procedures and quality standards.
- Maintain, test and monitor computer systems and programs while coordinating installations of new programs and systems.
- Assist staff in resolving computer-related problems, such as programming errors and malfunctions, and train users on SAP and SalesForce.com.
- Consult with management to reach agreement on system operating principles, and work with clients on information computation or processing needs to be addressed.
- Supervise computer programmers or systems analysts by taking on project management lead roles in systems projects.
Business Analyst
Progress Residential
01.2019 - 06.2020
- Increased system uptime by 25% ensuring continuous business operations and improving customer satisfaction.
- Managed a portfolio of 15 projects simultaneously involving cross-functional teams.
- Enhanced data visibility by 40% through improved reporting techniques and dashboard solutions.
- Achieved a 30% reduction in process turnaround time by implementing streamlined automation tools, including end to end Service Cloud implementation.
- Enhanced project delivery efficiency, resulting in a 25% reduction in time to market.
SalesForce Administrator and Business Analyst
Arizona Commerce Authority
04.2017 - 01.2019
- Enabled $250,000 cost savings by optimizing Salesforce workflows and reducing manual processing.
- Administered Salesforce platform for 25 users, supporting a client base of 200 businesses.
- Accelerated salesforce project completion rates by 25% by optimizing business relationship strategies with key clients.
- Optimized CRM configuration for 25 users, handling sales data worth $5 million monthly.
- Implemented new Salesforce process improvements, resulting in a 15% increase in CRM efficiency within 3 months.
Education
Bachelors Degrees - Classical Civilizations, Bioarchaeology, Global Religion
University of Massachusetts
01.2019
Skills
- Platform expertise
- Content creation
- Analytics
- Communication
- Creativity
- Strategic thinking
- Data analysis
- User acceptance testing
- Business process mapping
- Salesforce integration
- Agile project management
- Customer relationship management
Extracurricular Activities
University of Massachusetts Varsity Softball, 3rd Base
Timeline
Sr. Business Analyst
Andersen Corporation
01.2025 - Current
Sr. Business Analyst
MTX Group
08.2023 - 01.2025
Business Analyst
Willscot
08.2021 - 08.2023
Business Analyst
Avnet
06.2020 - 08.2021
Business Analyst
Progress Residential
01.2019 - 06.2020
SalesForce Administrator and Business Analyst
Arizona Commerce Authority
04.2017 - 01.2019
Bachelors Degrees - Classical Civilizations, Bioarchaeology, Global Religion
University of Massachusetts
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