Teresa Lagunas
Glendale
Summary
Dynamic Bistro Team Lead at AJ's Fine Foods with a proven track record in process improvement and employee evaluation. Enhanced customer satisfaction through quality control and effective coaching, while optimizing inventory management to reduce waste. Skilled in relationship building and conflict resolution, fostering a collaborative and high-performing team environment.
Supportive Team Lead with 13 years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency.
Overview
19
19
years of professional experience
Work History
Bistro Team Lead
AJ's Fine Foods
10.2007 - Current
- Led team in daily operations, ensuring adherence to quality standards and customer satisfaction.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Developed training programs for staff, enhancing product knowledge and service delivery.
- Coordinated with vendors to maintain supply chain efficiency and resolve issues promptly.
- Streamlined processes to enhance productivity, resulting in improved operational performance.
- Mentored junior staff, promoting professional development and fostering leadership skills within the team.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
Income Tax Preparer
UNI Tax Services
02.2006 - 01.2013
- Prepared and filed federal and state income tax returns for diverse clientele.
- Analyzed financial documents to ensure compliance with current tax regulations.
- Reviewed client tax situations to identify deductions and credits, maximizing refund potential.
- Educated clients on tax strategies and implications of financial decisions.
Education
Shadow Mountain Highschool
Phoenix, AZSkills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Quality control
- Workplace safety
- Process improvement
- Complaint resolution
- Employee evaluation
- Relationship building
Languages
Spanish
Full Professional
Timeline
Bistro Team Lead
AJ's Fine Foods
10.2007 - Current
Income Tax Preparer
UNI Tax Services
02.2006 - 01.2013
Shadow Mountain Highschool
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