Teresa Ramon
Glendale
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Server/Lead/Dining Supervisor
Orchard Pointe At Arrowhead
Glendale, AZ
06.2017 - 11.2023
- Maintained clean, safe and hazard-free work environment.
- Followed OSHA, safety, health and sanitation guidelines.
- Served as host for diners to drive pleasurable dining experiences.
- Coordinated dining service with other departments.
- Supervised wait staff during meal service.
- Communicated effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures.
- Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
- Trained, managed and scheduled dining staff, distributing hours and assignments to leverage strengths of individual team members.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Dietary Aide
Peoria Unified School District
Glendale, AZ
09.2006 - 11.2017
- Executed meal service for students, staff, and guests, adhering to established schedules and dietary guidelines.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed pots, pans and equipment.
- Followed all food safety regulations while preparing meals for students, staff and guests.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Discarded outdated food products and maintained waste disposal procedures.
- Monitored food safety and sanitation standards in food service areas.
Server
Thunderbird Senior Living
Glendale, AZ
02.2015 - 06.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Answered customers' questions, recommended items, and recorded order information.
Education
Deploma -
Roby High School
Roby, TXSkills
- Point of Sale Systems
- Multitasking Abilities
- Menu Planning
- Staff Training
- Employee Scheduling
- Team Leadership
- Table Setting
- Food Safety
- Work Schedule Creation
- Work Area Inspection
- Service Training
- Disciplinary Write-Ups
- Sanitizing Understanding
- Opening and Closing Procedures
- Task Delegation
Timeline
Server/Lead/Dining Supervisor
Orchard Pointe At Arrowhead
06.2017 - 11.2023
Server
Thunderbird Senior Living
02.2015 - 06.2017
Dietary Aide
Peoria Unified School District
09.2006 - 11.2017
Deploma -
Roby High School