Teresa Scott
Mesa,AZ
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success.
Overview
10
10
years of professional experience
Work History
Supervisor
Mediacom
04.2018 - Current
- Development coach for call center.
- Review daily scorecard and sales pts to goals.
- Set up Action Plans as needed.
- Oversaw daily operations in the department, ensuring smooth workflow and timely completion of tasks.
- We applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- I handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Lead
Mediacom
05.2016 - 04.2018
- Established clear expectations for team members, promoting accountability and professional growth.
- Managed high-stress situations with calm demeanor, prioritizing customer concerns and ensuring timely resolutions.
Customer Sales & Service Representative
Mediacom
04.2014 - 05.2016
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Consistently demonstrated strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout the workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
Education
High School Diploma -
Ursuline Academy
Springfield, IL05.1988
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Schedule development
- Complex Problem-Solving
Timeline
Supervisor
Mediacom
04.2018 - Current
Lead
Mediacom
05.2016 - 04.2018
Customer Sales & Service Representative
Mediacom
04.2014 - 05.2016
High School Diploma -
Ursuline Academy
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