Terese Baker
Goodyear
Summary
Dedicated Registered Medical Assistant with a strong background in patient care and healthcare teamwork. Expertise in managing patient records and scheduling appointments, ensuring seamless communication and support for both patients and providers.
Overview
10
10
years of professional experience
Work History
Registered Medical Assistant
Cigna Medical Group/Evernorth Care Group
Scottsdale
02.2016 - Current
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient records and ensured accurate documentation of medical histories.
- Prepared examination rooms and maintained cleanliness of medical equipment.
- Scheduled patient appointments and coordinated follow-up care as needed.
- Educated patients on medication usage and treatment plans effectively.
- Collected and processed laboratory specimens for diagnostic testing accurately.
- Supported billing processes by verifying insurance information and coding claims.
- Communicated with patients regarding their health inquiries and concerns promptly.
- Maintained clinical records according to HIPAA regulations.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Ordered supplies, maintained inventory levels, and stocked exam rooms with necessary equipment.
- Assisted with administrative duties such as filing paperwork and preparing documents for review by physicians or other healthcare providers.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Verified insurance coverage and processed payments from patients.
- Ensured all medical equipment was functioning properly prior to use.
- Prepared laboratory specimens for analysis and organized lab results.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Responded to patient callbacks and phone-in prescription refill requests.
- Organized charts, documents and supplies to maintain team productivity.
- Incorporated outside records into charts and EHR.
Education
Registered Medical Assistant -
Ultrasound Diagnostic
Jacksonville, FL10-2023
Bachelor of Science - Administration
University of Phoenix
Jacksonville, FL01-2013
Skills
- Electronic health records
- Patient education
- Laboratory specimen processing
- Medical coding
- Insurance verification
- Patient scheduling
- Healthcare teamwork
- Customer service
- Attention to detail
- Effective communication
- Problem solving
- Time management
- Conflict resolution
- Medical terminology
- HIPAA compliance
Timeline
Registered Medical Assistant
Cigna Medical Group/Evernorth Care Group
02.2016 - Current
Registered Medical Assistant -
Ultrasound Diagnostic
Bachelor of Science - Administration
University of Phoenix