Teri Mahan

• Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
• Processed licensing applications, ensuring compliance with state regulations, policies and laws.
• Proctored, recorded and graded written drive exams for customers who had language or reading barriers.
• Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
• Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
• Contributed to positive team morale by fostering an inclusive work environment that encouraged collaboration amongst colleagues from diverse backgrounds and skill sets.
• Scheduled appointment to resolve more complex issues.

• Coordinated training sessions for staff to improve client engagement and support strategies.
• Fostered partnerships with community organizations to expand resources available to clients.
• Developed strategic plans aligning program goals with organizational mission and values.
• Established strong relationships with key stakeholders, ensuring support for program initiatives.
• Managed cross-functional teams for successful project completion within deadlines and budgets.
• Facilitated workshops and conducted one-on-one training to educate team members.

Responsible for providing direct services including crisis intervention, advocacy based counseling and support group facilitation to victims/survivor of domestic violence.

• Responsible for providing direct services including crisis intervention, advocacy based counseling and support group facilitation.
• Provided leadership, support and direction for the counseling office staff.
• Developed training materials for new hires, fostering a consistent onboarding experience across the team.
• Responsible for interviewing prospective staff, hiring and training new counselors as directed.

• Provided crisis intervention support to domestic violence victims, ensuring immediate safety and resources.
• Developed individualized safety plans for clients, addressing unique situations and needs.
• Coordinated with law enforcement and legal services to facilitate smooth client transitions through legal processes.
• Conducted workshops on domestic violence awareness, empowering community members with knowledge and resources.