Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terilyn Morgan

Tuba City,AZ

Summary

Patient Access Specialist with a proven track record at Tuba City Regional Health Care Corporation, excelling in HIPAA compliance and customer service. Enhanced patient satisfaction through efficient registration and scheduling, while demonstrating strong multitasking abilities. Committed to maintaining confidentiality and accuracy in insurance verification, ensuring seamless patient experiences.

Overview

23
23
years of professional experience

Work History

Patient Access Specialist

Tuba City Regional Health Care Corporation
Tuba City, Arizona
07.2024 - Current
  • Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
  • Streamlined front-desk operations for improved patient flow and reduced wait times.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Contacted insurance companies for patient medical billing operations.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Verified patient insurance eligibility and entered patient information into system.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Greeted and assisted patients with check-in procedures.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Enhanced patient satisfaction by providing efficient registration and scheduling services.

Bus Monitor

Tuba City Unified School District
Tuba City, Arizona
12.2023 - 05.2024
  • Assisted driver in monitoring and managing student behaviors to promote safety.
  • Collaborated with school staff to develop personalized plans for students requiring additional assistance during transportation.
  • Partnered with bus drivers to create a welcoming environment for students entering the vehicle each morning.
  • Contributed to the development of effective emergency evacuation procedures, prioritizing student safety in crisis situations.
  • Conducted thorough inspections of the bus before and after each route, identifying potential safety hazards or maintenance needs.
  • Increased accessibility for wheelchair users by operating specialized equipment when needed, facilitating smooth boarding processes for all passengers.
  • Responded to medical crises and behavioral problems to maintain safe travel.
  • Secured special seats and restraint devices used by students.
  • Managed emergency bus evacuations with appropriate use of emergency door.
  • Streamlined the boarding process by efficiently guiding students to their assigned seats and ensuring all belongings were properly stowed.
  • Facilitated clear communication between parents, school staff, and bus drivers regarding any incidents or concerns that arose during transit.
  • Continuously updated knowledge of applicable laws and regulations governing school transportation services to ensure compliance at all times.
  • Ensured timely arrival at designated stops by closely following established schedules and routes.
  • Maintained open lines of communication with school administrators, providing updates on any notable occurrences during daily transportation activities.
  • Enhanced student safety by diligently monitoring behavior and addressing issues promptly.
  • Maintained accurate records of student attendance on the bus, aiding in tracking and reporting trends.
  • Supported special needs students with individualized care, fostering an inclusive environment.
  • Worked with bus driver and parents to meet specialized needs of passengers.
  • Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
  • Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
  • Maintained clean and sanitary bus by cleaning and removing trash at end of each route.
  • Supervised and assisted special-needs passengers, offering individual adult attention during transport.
  • Optimized seating arrangements based on changing circumstances and passenger makeup.
  • Checked on passengers regularly, verified compliance with safety requirements and identified assistance needs.
  • Secured passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
  • Assisted students with safe and orderly boarding and exiting of vehicle.
  • Kept close eye on passenger behavior and watched for injuries, illnesses, and disputes.
  • Built and strengthened student, teacher and family relationships.

Pharmacy Technician Trainee

Tuba City Regional Health Care Corporation
04.2021 - 06.2023
  • Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
  • Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
  • Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
  • Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Demonstrated adaptability in quickly learning new technology platforms, enhancing overall productivity within the pharmacy setting.
  • Enhanced pharmacy efficiency by maintaining a clean and organized work environment, streamlining daily tasks.
  • Supported pharmacy operations by accurately entering prescription data into computer system, minimizing errors and expediting service times.
  • Collected co-payments or full payments from customers.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Completed mandatory training hours, gaining valuable knowledge of pharmaceutical industry practices and procedures.
  • Facilitated efficient workflow by promptly organizing incoming shipments of medications, effectively restocking shelves according to established guidelines.
  • Counted, measured, and compounded medications following standard procedures.
  • Assisted with filling of over 200 prescriptions daily.
  • Improved patient satisfaction by accurately and efficiently filling prescriptions under the supervision of a licensed pharmacist.
  • Served as a reliable team member by consistently arriving on time, prepared to contribute and assist in all pharmacy operations as needed.
  • Successfully completed Pharmacy Technician Trainee program, gaining comprehensive understanding of industry practices while demonstrating readiness for advancement within the field.
  • Improved patient safety with meticulous attention to detail in medication packaging and labeling.
  • Supported pharmacy cleanliness and organization, maintaining hygienic environment for medication handling.
  • Conducted regular checks on medication expiration dates, ensuring dispensing of safe and effective drugs.
  • Assisted pharmacists in conducting medication therapy management sessions, enhancing patient outcomes.
  • Contributed to team efforts by participating in staff meetings and sharing insights for operational improvements.
  • Enhanced pharmacy operations by accurately filling prescriptions under supervision of licensed pharmacist.
  • Streamlined prescription refill process, reducing wait times for patients.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Coordinated verification and filling of more than 200 daily prescriptions in high-volume fast moving pace pharmacy environment.

Pharmacy Aide

Tuba City Regional Health Care Corporation
Tuba City, Arizona
12.2007 - 04.2021
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Established and maintained patient profiles, updating organizational database with current information.
  • Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
  • Implemented standard operating procedures for handling hazardous substances, ensuring staff safety during daily tasks.
  • Reduced medication errors by carefully checking prescriptions against medication labels before dispensing.
  • Supported a clean and safe environment by adhering to sanitation guidelines for pharmacy areas and equipment.
  • Promoted overall health awareness by providing educational materials on various medical conditions, treatments, and preventative measures.
  • Expedited customer transactions, processing payments efficiently and accurately at the point of sale.
  • Contributed to team performance objectives by collaborating effectively within a fast-paced environment where multitasking was essential for success.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Received incoming supplies and stocked in correct locations.
  • Merchandised over-the-counter goods and rotated stock.
  • Supported operations with filing, copying and faxing.
  • Trained new pharmacy staff on computer system and drug management protocols.
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system.
  • Greeted customers at counter and provided excellent customer service.
  • Re-stocked shelves with prescribed medications and health care products.
  • Answered questions regarding medication instructions and usage.
  • Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.

Material Handler

Tuba City Regional Health Care Corporation
Tuba City, Arizona
01.2003 - 08.2003
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Supported production goals, ensuring that all necessary materials were available when needed on the manufacturing floor.
  • Monitored warehouse to identify missing items, spills, and unusual activity.
  • Received and unpacked shipments and new equipment as directed.
  • Provided excellent customer service, resolving issues swiftly and maintaining positive relationships.
  • Streamlined warehouse operations by organizing inventory efficiently, leading to quicker retrieval times.
  • Improved safety standards, conducting thorough inspections of material handling equipment.
  • Supported production line with timely material supply, keeping operations running without interruptions.
  • Maintained clean, orderly work environment free of hazards.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Managed warehouse operations and verified proper shipment procedures.

Education

Associate of Arts - Liberal Arts

Tuba City Dine College
Tuba City, AZ

Skills

  • Medical terminology
  • Front desk operations
  • Appointment scheduling
  • HIPAA compliance
  • Insurance billing
  • Patient registration
  • Insurance verification
  • Co-payment collection
  • Customer service
  • Phone and email etiquette
  • Multitasking and organization
  • Patient check-in
  • Payment processing
  • Insurance verifying
  • Heartsaver first aid CPR AED (first aid CPR AED)
  • Team leadership
  • Team collaboration
  • Eligibility determination

Timeline

Patient Access Specialist

Tuba City Regional Health Care Corporation
07.2024 - Current

Bus Monitor

Tuba City Unified School District
12.2023 - 05.2024

Pharmacy Technician Trainee

Tuba City Regional Health Care Corporation
04.2021 - 06.2023

Pharmacy Aide

Tuba City Regional Health Care Corporation
12.2007 - 04.2021

Material Handler

Tuba City Regional Health Care Corporation
01.2003 - 08.2003

Associate of Arts - Liberal Arts

Tuba City Dine College

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Terilyn Morgan