TERINA TAKSIAU
Mesa
Summary
Detail-oriented professional with experience in records management, Microsoft Office and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your company achieve its goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
Better Horizons LLC
01.2024 - 11.2025
- Facilitated daily therapeutic activities for individuals with behavioral health challenges.
- Monitored patient progress and reported findings to multidisciplinary teams.
- Assisted in crisis intervention and de-escalation techniques to ensure safety.
- Documented patient behaviors and treatment responses in electronic health records.
- Collaborated with healthcare professionals to develop individualized care plans.
- Trained new staff on protocols and best practices in behavioral health support.
- Led group therapy sessions, promoting peer interaction and engagement.
- Conducted client rounds to check on residents.
CAREGIVER
Happy and Healthy Assisted Living
03.2022 - 08.2023
- Worked in cooperation with family and outside providers to meet physical and emotional needs of patient.
- Protected health information according to HIPAA policies and procedures.
- Responded to resident dining needs and assisted with feeding.
- Fostered resident comfort by answering requests and reporting observations to nursing supervisor.
- Maintained secure environment for staff and residents, following established safety standards.
CASHIER
West Ace Hardware
06.2017 - 06.2021
- Greeted and informed customers of products, fostering positive store experiences.
- Leveraged POS system to perform purchase transactions for team members and customers.
- Provided efficient and courteous service to customers.
- Maintained cash accuracy by working with supervisor to correct deficiencies.
- Built and maintained positive working relationships with co-workers.
- Maintained inventory and store visual presentation to meet customer needs.
- Processed cash, check and credit cards for customer purchases.
COLLECTIONS SPECIALIST
Expert Global Solutions
06.2013 - 12.2015
- Monitored outstanding account balances for determination of collection process.
- Executed collection calls and correspondence to solicit payment on overdue account balances.
- Performed various administrative functions for assigned accounts, such as recording address changes and purging records of deceased customers.
- Received payments and post amounts paid to customer accounts.
- Persuaded customers to pay amounts due on credit accounts, damage claims and nonpayable checks and to return merchandise.
- Advised customers of necessary actions and strategies for debt repayment.
- Answered customer questions regarding problems with accounts.
Education
Associate in Arts (A.A.) - Liberal Arts
Palau Community College
Koror, Palau01.2021
Skills
- Time Management
- Multitasking and Organization
- Verbal and Written Communication Skills
Certification
CAREGIVER CERTIFICATION
Timeline
Behavioral Health Technician
Better Horizons LLC
01.2024 - 11.2025
CAREGIVER
Happy and Healthy Assisted Living
03.2022 - 08.2023
CASHIER
West Ace Hardware
06.2017 - 06.2021
COLLECTIONS SPECIALIST
Expert Global Solutions
06.2013 - 12.2015
Associate in Arts (A.A.) - Liberal Arts
Palau Community College