TERRENCE TSO
CHINLE
Summary
Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
19
19
years of professional experience
Work History
Independent Contractor
Ramah Navajo School Board, Inc.
Pinehill
10.2025 - Current
- Installed and configured hardware and software for users.
- Provided technical support to resolve IT issues quickly.
- Maintained network systems, ensuring optimal performance and security.
- Assisted in inventory management of IT equipment and supplies.
- Documented troubleshooting processes for future reference and training.
- Collaborated with teams to implement new technologies effectively.
- Monitored system performance and reported potential improvements regularly.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Resolved hardware issues including replacing parts as necessary.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Provided technical support to users via telephone or remote access.
- Deployed operating systems.
- Set up user profiles on local machines according to established standards.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Maintained user accounts in Active Directory and Exchange Server environments.
- Provided recommendations on hardware purchases based on customer requirements.
- Monitored system performance and implemented preventive maintenance procedures.
- Collected, analyzed and reported on data for use in operational planning.
DATA ARCHITECT SPECIALIST
DINÉ COLLEGE
Tsaile
01.2017 - 10.2025
- Analyzed large datasets to identify trends, patterns and correlations for business insights.
- Assisted in the preparation of survey questionnaires and data collection materials.
- Assisted with efforts to track, evaluate and report on impact of programs using multiple data sources.
- Automated report generation processes using scripting languages such as SQL, Python, and R.
- Collaborated with stakeholders to understand business requirements for reports and dashboards.
- Created ad-hoc reports as requested by various departments within the organization.
- Created visualizations of complex datasets to enable easy interpretation of information.
- Designed automated processes to streamline the production of recurring reports.
- Designed print materials such as brochures, flyers and posters for marketing campaigns.
- Developed dashboards with to monitor key performance indicators.
- Developed dashboards, scorecards and other visualizations to present key performance metrics.
- Developed graphics, logos and layouts for product illustrations, company logos, and websites.
- Ensured compliance with relevant regulations regarding data security, privacy, and access control policies.
- Gathered requirements from stakeholders for custom reporting needs.
- Implemented efficient solutions for data integration from multiple sources into the dashboard system.
- Maintained data integrity by validating accuracy of source systems before loading into reporting platform.
- Prepared reports summarizing findings from evaluations.
- Provided data-driven solutions to support decision making.
- Provided supporting information to substantiate research findings.
- Recorded responses from participants on surveys and other forms.
- Translated raw data into meaningful information using statistical techniques.
- Utilized SQL queries to extract relevant data from databases for report generation.
COMPUTER TECHNICIAN
DINÉ COLLEGE
01.2017 - 01.2017
- Assessed customer needs and provided advice on appropriate products or services.
- Conducted regular maintenance checks to diagnose any potential issues before they arise.
- Configured network settings as per customer requirements.
- Created backup images of customers' data files onto external storage devices.
- Detected and corrected error messages within software and hardware reporting systems.
- Diagnosed issues with existing computer systems and identified solutions to resolve them.
- Implemented security measures to protect against unauthorized access or viruses.
- Inspected damaged, worn and faulty parts and performed appropriate adjustments and replacements.
- Installed new systems and components according to service orders and manufacturer instructions.
- Installed operating systems including Windows 7, 8, 10, Linux and Mac OS X on desktops and laptops.
- Installed, configured and maintained computer hardware, software systems, networks and peripherals.
- Managed inventory of parts and supplies for repair services.
- Performed basic network troubleshooting and maintenance activities.
- Provided technical support for client inquiries via telephone and email.
- Repaired malfunctioning laptop computers by replacing parts such as motherboards, hard drives, memory modules.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Trained users to operate and manage hardware and software.
- Transported and installed machines to new sites.
- Troubleshot complex technical problems related to hardware components, operating systems and applications.
- Troubleshot devices to identify and solve issues with hardware or software performance.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Upgraded computers with new hardware components like processors, RAMs.
COMPUTER TECHNICIAN (INTERN)
DINÉ COLLEGE
01.2016 - 04.2016
- Assessed error root causes, aiding diagnostic checks and performance investigations.
- Assisted in the installation of hardware and software components on computers.
- Assisted team and end-users with hardware and software configuration, setup and troubleshooting to maintain system functions.
- Conducted system backups and performed disk imaging operations as needed.
- Configured computers to network drivers and connected to printers and other peripheral equipment.
- Configured system settings and installed operating systems according to user specifications.
- Diagnosed network connection problems by testing cables, routers, switches, hubs using appropriate tools.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Installed computers and other devices individually and across networks, testing connections to support proper functioning.
- Installed security patches, antivirus software, firewalls on workstations and servers.
- Maintained inventory of parts and supplies used for repairs or upgrades.
- Monitored server performance metrics such as memory usage, CPU utilization, disk space availability.
- Performed troubleshooting to identify and resolve technical problems related to computer systems.
- Provided customer service support for users with technical issues, including responding to inquiries via phone and email.
- Repaired faulty hardware components such as RAM modules, motherboards or hard drives.
- Resolved printer issues by configuring print queues or replacing toner cartridges when necessary.
- Supported users with fax machines, printers and other output devices to facilitate local connectivity requirements.
- Transported and installed machines to new sites.
- Troubleshot devices to identify and solve issues with hardware or software performance.
COMPUTER TECHNICIAN (INTERN)
DINÉ COLLEGE
01.2015 - 05.2015
- Assessed error root causes, aiding diagnostic checks and performance investigations.
- Assisted in the installation of hardware and software components on computers.
- Assisted team and end-users with hardware and software configuration, setup and troubleshooting to maintain system functions.
- Conducted system backups and performed disk imaging operations as needed.
- Configured computers to network drivers and connected to printers and other peripheral equipment.
- Configured system settings and installed operating systems according to user specifications.
- Diagnosed network connection problems by testing cables, routers, switches, hubs using appropriate tools.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Installed computers and other devices individually and across networks, testing connections to support proper functioning.
- Installed security patches, antivirus software, firewalls on workstations and servers.
- Maintained inventory of parts and supplies used for repairs or upgrades.
- Monitored server performance metrics such as memory usage, CPU utilization, disk space availability.
- Performed troubleshooting to identify and resolve technical problems related to computer systems.
- Provided customer service support for users with technical issues, including responding to inquiries via phone and email.
- Repaired faulty hardware components such as RAM modules, motherboards or hard drives.
- Resolved printer issues by configuring print queues or replacing toner cartridges when necessary.
- Supported users with fax machines, printers and other output devices to facilitate local connectivity requirements.
- Transported and installed machines to new sites.
- Troubleshot devices to identify and solve issues with hardware or software performance.
SALE ASSOCIATES
GIANT INDUSTRY
12.2010 - 06.2011
- Analyzed customer feedback data to recommend improvements in service quality.
- Answered incoming telephone calls to provide store, products and services information.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Assisted customers with product selection, sizing and styling.
- Built relationships with customers to encourage repeat business.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Greeted customers and provided exceptional customer service.
- Greeted customers to determine wants or needs.
- Handled customer complaints in a professional manner.
- Helped customers find specific products, answered questions and offered product advice.
- Maintained cleanliness of store environment including floors, windows, displays.
- Organized stockroom shelves according to size, color or style.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed transactions using a point-of-sale system.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Worked with fellow sales team members to achieve group targets.
CARPENTER/LABOR
NAVAJO HOUSING AUTHORITY
06.2009 - 11.2010
- Aligned and squared frames and forms for installation.
- Assembled scaffolding for workers to use when performing high-level tasks.
- Assisted carpenters in measuring, cutting, and fitting lumber for construction projects.
- Cleaned up job sites at the end of each day to maintain a safe working environment.
- Cut materials to specified sizes for installation with power saws and tile cutters.
- Ensured that power tools were operated safely and efficiently.
- Inspected finished works to ensure compliance with safety regulations.
- Installed and constructed wooden framework for buildings, walls, doors, and other structures.
- Loaded and unloaded building materials from trucks with a crane or hoist.
- Performed minor repairs on existing wood structures as needed.
- Used hand tools, portable power tools and standard measuring instruments to complete daily tasks.
SALE ASSOCIATES
GIANT INDUSTRY
06.2007 - 05.2009
- Analyzed customer feedback data to recommend improvements in service quality.
- Answered incoming telephone calls to provide store, products and services information.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Assisted customers with product selection, sizing and styling.
- Built relationships with customers to encourage repeat business.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Greeted customers and provided exceptional customer service.
- Greeted customers to determine wants or needs.
- Handled customer complaints in a professional manner.
- Helped customers find specific products, answered questions and offered product advice.
- Maintained cleanliness of store environment including floors, windows, displays.
- Organized stockroom shelves according to size, color or style.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed transactions using a point-of-sale system.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Worked with fellow sales team members to achieve group targets.
Education
BACHELOR OF SCIENCE - Cybersecurity
Grand Canyon University
01.2025
ASSOCIATE OF ARTS - Computer Information System, Business Administration
Diné College
05.2016
Skills
- Application Software Testing
- Attention to Detail
- Blueprint Reading
- C Programming Language
- Cash Handling
- Computer Configurations
- Computer Troubleshooting
- Customer Service
- Data Analytics
- Data Mining
- General Laborer
- Hand and Power Tools
- Hardware and Software Installation
- Hardware Configuration
- Help Desk Assistance
- Installation and Repair
- Issue Tracking
- IT Security Management
- Multi-Tasking Strength
- Network Security Measures
- Networking
- Object-Oriented Programming
- OSHA Regulations
- Penetration Testing
- Preventive Maintenance
- Printers and Peripherals Installation
- Problem-Solving Skills
- Product Sales
- Programming
- Programming Languages: Java, C#, Net, Python
- Quality Analysis
- Remote Support
- Requirements Gathering
- Retail Store Operations
- Sales Training
- Software Applications
- Software Feature Demonstrations
- Software Installation
- Software Licensing
- SQL
- Support
- System Testing
- System Upgrades
- Teamwork and Collaboration
- Troubleshooting and Diagnostics
- Warehouse Models
- Work Integrity
- Cybersecurity fundamentals
- Network troubleshooting
- Data analysis
- Technical support
- Systems installation
- Software configuration
- Customer service
- Team collaboration
- Data visualization
- Workload management
- Error correction
- Deadline adherence
- Equipment Repair
Portfolio
American Indian Higher Education Consortium Student Conference, AIHEC Web Design Coach, AIHEC Archery Coach, 2012, 2013, 2014, 2015, 2016, iDashboards, Course 300 - Active Threat on Campuses: Protective Measures and Response, Course 350 - Surviving and Active Threat: Run. Hide. Fight, WAM+ (Window and Media plus), American Indian Higher Education Consortium Committee, Catalog Committee, Higher Learning Commission Committee, Editor and Entries Personnel for Diné College Catalog, 2017-2019, 2018-2019, 2019-2020, Diné College Emergency Guide, Diné College Annual Security Reports, Diné College Athletic Equity Report, Diné College American Indian Higher Education Consortium American Indian Measure of Success (AIMS) Report, Diné College Graduation Report, Achieving the Dream - Pathway to Culture Change, Federal State Compliance, Gainful Employment, iDashboards - Warrior Data Boards, Presenter to 4th Grader Uplift Community School, Volcano - Elementary Students, Storm Wind Training, Ethical Hacking v12, Excel 365 Beginner, Excel 2019 Intermediate, Penetration Testing Linux Exploit, 4th Grader Uplift Community School, Information Technology Department
Academic Awards
- Made the Dean's List, President List x4
- 1st Place in Web Design and Handsgame at the 2016 American Indian Higher Education Consortium Student Conference
- 2nd Place in Web Design at the 2014 and 2015 American Indian Higher Education Consortium Student Conference
- Won the American Indian Higher Education Consortium Student Conference logo competition
- 2nd Place in Web Design at 2018 American Indian Higher Education Consortium Student Conference as a Coach
- 1st Place in Archery at 2024 American Indian Higher Education Consortium Student Conference as a Coach
Timeline
Independent Contractor
Ramah Navajo School Board, Inc.
10.2025 - Current
DATA ARCHITECT SPECIALIST
DINÉ COLLEGE
01.2017 - 10.2025
COMPUTER TECHNICIAN
DINÉ COLLEGE
01.2017 - 01.2017
COMPUTER TECHNICIAN (INTERN)
DINÉ COLLEGE
01.2016 - 04.2016
COMPUTER TECHNICIAN (INTERN)
DINÉ COLLEGE
01.2015 - 05.2015
SALE ASSOCIATES
GIANT INDUSTRY
12.2010 - 06.2011
CARPENTER/LABOR
NAVAJO HOUSING AUTHORITY
06.2009 - 11.2010
SALE ASSOCIATES
GIANT INDUSTRY
06.2007 - 05.2009
BACHELOR OF SCIENCE - Cybersecurity
Grand Canyon University
ASSOCIATE OF ARTS - Computer Information System, Business Administration
Diné College