Terrin Robertson
Tempe,AZ
Summary
Customer-focused representative with proven capacity to troubleshoot issues to ensure customer satisfaction and achievement of work related goals.
Overview
18
18
years of professional experience
Work History
Logistics Coordinator/Warehouse Clerk
EV Group
2021.11 - 2024.07
- Overseeing the movement of freight and parcel flow for all US based import/export shipments.
- Scheduled all US domestic and international freight shipments.
- Transferring materials to proper inventory locations via SAP
- Simplified shipping and receiving processes for improved workflow.
- Processed required paperwork to expedite handling of shipped and received goods.
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
Material Handler/Warehouse Associate
West Pharmaceutical Services Inc
2020.11 - 2021.03
- Used hand-held scanners and physical logs to accurately track item movements.
- Transported inventory items to appropriate locations.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Performed cycle counts and inventory control to accurately track product levels.
Shipping Lead
Modern Industries
2018.05 - 2020.11
- Conducting final inspection and packaging for all aerospace parts shipping to outside processes(vendors) as well as customers.
- Analyzing, quoting, and scheduling logistics options for incoming/outgoing product for national and international clients.
- Managing team members work flow, schedules, and department issues
Garvin Warehouse Lead
Unique Fabricating
2016.01 - 2018.02
- Supervising daily shipping operations
- Doing daily forklift checklists.
- Ensuring employess adhere to all safety standards.
Medical Scheduler
Tri State Orthopedic Surgeons
2015.07 - 2015.11
- Serving as operator for medical facility.
- Scheduling medical appointments for over 20 physicians.
- Evaluating customer needs and advising accordingly.
- Updating patient charts.
- Mailing appointment reminders as well forms needed for patient records.
Bank Support Specialist/ AML Analyst
Old National Bank
2014.03 - 2015.05
- Providing customers supoort with general bank inquiries while promoting the sale of additional bank products.
- Serving as primary regional contact for loan operations issues.
- Promptly responding to general inquiries from members, staff, and clients via mail, e-mail, telephone, and fax.
- Advising loan officers on federal regulation issues.
- Communicating online application issues to appropriate supervisors.
- Investigating structuring and anti money issues.
- Creating and filing reports with proper state and federal authorities
ACES Program Instructor
Joshua Academy Charter
2011.04 - 2013.10
- Creating weekly lesson plans for after school Hydroponics and Agriculture program.
- Instructing students on proper procedures for starting and maintaining organic crop beds.
- Processing and filing weekly payments
- Other miscellaneous duties as needed.
Customer Service Associate II
Lowe's Home Improvement
2006.08 - 2011.03
- Assisting customers in finding the best materials needed for their home improvement projects.
- Promoting the sale of additional special order products.
- Calculating and pulling product from materials lists for contractors.
- Resetting quarterly and promotional end caps.
- Keeping accurate monthly counts of over 7,000 products.
- Making sure pricing labels are correct and not worn or torn.
- Ensuring all shelved product is neat and placed in its correct location.
- Making sure shelves are full and that they are shopper friendly.
Education
Associate of Arts - Behavioral Science
Vincennes University
Vincennes2013
Skills
- Active listening skills
- Seasoned in conflict resolution
- Sharp problem solver
- Strong knowledge of AS400/Signature systems
- Strong knowledge of SAP systems
- Proficiency in Microsoft Office Applications
- Excellent written and verbal communication skills
Timeline
Logistics Coordinator/Warehouse Clerk
EV Group
2021.11 - 2024.07
Material Handler/Warehouse Associate
West Pharmaceutical Services Inc
2020.11 - 2021.03
Shipping Lead
Modern Industries
2018.05 - 2020.11
Garvin Warehouse Lead
Unique Fabricating
2016.01 - 2018.02
Medical Scheduler
Tri State Orthopedic Surgeons
2015.07 - 2015.11
Bank Support Specialist/ AML Analyst
Old National Bank
2014.03 - 2015.05
ACES Program Instructor
Joshua Academy Charter
2011.04 - 2013.10
Customer Service Associate II
Lowe's Home Improvement
2006.08 - 2011.03
Associate of Arts - Behavioral Science
Vincennes University
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