TERROD DAWKINS
Mesa
Summary
Hardworking and punctual professional works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.
Overview
15
15
years of professional experience
Work History
Grocery Shopper
Safeway
MES
01.2025 - 02.2025
- Selected grocery items based on customer shopping lists.
- Navigated store layout to locate products efficiently.
- Assisted customers in finding specific items and answering questions.
- Maintained cleanliness and organization of shopping cart area.
SERVER
NATIVE NEW YORKER
MESA
06.2015 - 01.2018
- Provided attentive service to guests in fast-paced dining environment.
- Managed customer orders efficiently using point-of-sale system.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled customer inquiries and resolved issues with professionalism.
- Upsold daily specials to enhance guest experience and satisfaction.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Greeted guests and provided menus.
- Checked food before serving it to customers.
- Stayed informed about daily specials, new menu items, promotions.
- Addressed complaints to kitchen staff and served replacement items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared drinks according to standard recipes.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Stocked service areas with supplies during slow periods.
- Filled condiments and napkin containers during slack periods.
SERVER
Melting Pot
ATLANTA
01.2010 - 03.2015
- Upsold daily specials to enhance guest experience and satisfaction.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Delivered food orders promptly and courteously.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Informed customers of daily specials and signature menu items.
- Filled condiments and napkin containers during slack periods.
- Served food and beverages to patrons and confirmed complete orders.
Education
High School Diploma -
MOUNT ZION CHRISTIAN ACADEMY
Durham, NC06-2003
Skills
- Item selection
- Store navigation
- Customer assistance
- Inventory management
- Product organization
- Customer relationship management
- Order accuracy
- Payment processing
- Team collaboration
- Time management
- Effective communication
- Problem solving
- Attention to detail
- Upselling techniques
- Conflict resolution
References
References available upon request.
Timeline
Grocery Shopper
Safeway
01.2025 - 02.2025
SERVER
NATIVE NEW YORKER
06.2015 - 01.2018
SERVER
Melting Pot
01.2010 - 03.2015
High School Diploma -
MOUNT ZION CHRISTIAN ACADEMY
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