Terry L. Burns
Tonopah
Summary
Friendly and communicative, with natural aptitude for customer service and problem-solving. Familiar with essential customer service principles and proficient in handling inquiries and resolving issues efficiently. Committed to creating positive client experiences and fostering long-term customer relationships.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Customer Service
Tractor Supply
02.2021 - Current
- Team Member
- Cashier
- Customer Service
- Propane/Loadouts
- Freight
Designer/Customer Service
Razzle Dazzle Flowers
03.2018 - 01.2021
- Identifying and resolve any problems in the production process
- Maintain production goals
- Provide customer service in person and on the phone
Operations Manager & Floating Manager
Lone Star (d.b.a. Desert Blooms)
10.2015 - 02.2018
- Conduct quality control checks to ensure products meet company and industry standards
- Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals
- Provide weekly reports to Regional Manager regarding current business status
- Encourage employees to work in a positive environment and with a positive attitude
- Hire, onboard, train and maintain shift schedules for employees
- Scheduled routine maintenance for delivery vehicles
Store Manager
Norfolk Florist
08.2002 - 10.2015
- Supervise, train and assist employees in customer service, store maintenance and product promotions
- Develop and maintain a schedule for employees and promotions centered on holiday sales and other cycles
- Seek ways to better promote the store, the product line and service within the store
- Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals
- Manage all controllable costs with a view to maintaining profitability
Call Center Supervisor
TWA / AA
09.1999 - 08.2002
- Mentored team members, fostering professional development and enhancing performance outcomes.
- Implemented process improvements, reducing call handling time while maintaining customer satisfaction.
Education
High School Diploma -
Granby High
Norfolk, VASkills
- Retail Management (10 years)
- Store Management Experience (10 years)
- Purchasing (10 years)
- Procurement (10 years)
- Profit & Loss (10 years)
- Sales Management (10 years)
- Forecasting (10 years)
- Supply Chain (10 years)
Certification
I am propane certified as well as forklift certified with Tractor Supply
Timeline
Customer Service
Tractor Supply
02.2021 - Current
Designer/Customer Service
Razzle Dazzle Flowers
03.2018 - 01.2021
Operations Manager & Floating Manager
Lone Star (d.b.a. Desert Blooms)
10.2015 - 02.2018
Store Manager
Norfolk Florist
08.2002 - 10.2015
Call Center Supervisor
TWA / AA
09.1999 - 08.2002
High School Diploma -
Granby High
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