Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Terry ( TJ ) Whetsel

Phoenix

Summary

Dedicated banking professional with over 30 plus year history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.



Overview

10
10
years of professional experience

Work History

Loan Specialist - Post Closing

Discover
10.2023 - Current

Checking mail daily to confirm specific disclosures are included to ensure loan numbers, borrowers’ names and dates match the loan.

Manages files for record retention and ensuring accurate documentation is saved for our internal records prior to being sent for long-term storage.

Partner with senior leaders and third-party vendors by providing additional details on files or disclosures that are being requested.

Research potential coaching opportunities and sharing feedback to management.

Provided guidance and assisted with training new hires.

Reviewed proper disclosures to ensure digital copies were saved to loan files.

Assisted with Texas Heloc’s to make sure we received the lien release and checking county websites for any changes regarding the Heloc’s.

Handled the Indiana Real Estate Acquisition of Licensee Information on a weekly basis for both Accurate Group and Service Link. Making sure all information is correct from title and reaching out to them with any corrections. Ensured a 100% accuracy when attaching the Indiana Real Estate Acquisition of Licensee Information to the borrowers file.

Loan Specialist - Documentation Collection

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04.2018 - 10.2023

Reviewed multiple documents sent in by borrower to ensure accuracy so we can move the loan forward in a timely manner.

Reviewed pipeline daily and reached out to borrowers to ensure loans were moving forward in a timely manner.

Cleared Validation errors for other Document Specialist to they could move their loans forward.

Used my personal banker knowledge to educate other documentation specialists how to know if we would do an appraisal or not to make a better customer experience.

Personal Loan Specialist

Discover
04.2017 - 10.2019
  • Obtained copies of applicants' credit histories to determine feasibility of granting loans.
  • Monitored pipelines to track and log status of loans.
  • Explained very technical financial information to applicants in easy to understand language.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Carried out day-day-day duties accurately and efficiently.

Loan Specialist - PERSONAL BANKER

Discover-Discover Home Loans
10.2016 - 04.2018
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
  • Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
  • Identified problem areas within loan portfolio, analyzed risks and suggested appropriate solutions.
  • Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.

Senior Agent

Discover-Deposit Products
03.2015 - 04.2017
  • Completed projects and work assignments despite tight deadlines.
  • Implemented process improvements in areas that were underperforming.
  • Promoted to Egain and continually make sure the que was cleared on a daily basis while maintaining accurate procedure and policies
  • Advised customers about new products and assisted customers in determining best deposit product for needs.

Education

GED -

Ironwood High School
01.1997

Skills

  • Complaint Handling
  • Continuous Improvement
  • Motivational Techniques
  • Product Education
  • Sales
  • Mentoring
  • Creativity and Flexibility
  • Performance Tracking
  • Performance Motivation
  • Documentation review

Accomplishments

Amazing Customer Experience ( ACE ) Winner Star then Rock Star

Have had perfect call grading multiple times in my career

HERO 2x times in 2022 and a total of 14 lifetime wins

Timeline

Loan Specialist - Post Closing

Discover
10.2023 - Current

Loan Specialist - Documentation Collection

Discover
04.2018 - 10.2023

Personal Loan Specialist

Discover
04.2017 - 10.2019

Loan Specialist - PERSONAL BANKER

Discover-Discover Home Loans
10.2016 - 04.2018

Senior Agent

Discover-Deposit Products
03.2015 - 04.2017

GED -

Ironwood High School
Terry ( TJ ) Whetsel