Tessa de leon
SURPRISE
Summary
Pharmacy Operations Manager at Walgreens with expertise in improving customer satisfaction and maintaining regulatory compliance. Proficient in financial analysis and staff training, optimizing pharmacy workflows, and resolving complex billing issues. Demonstrated ability to drive operational excellence and promote a collaborative team environment.
Overview
10
10
years of professional experience
Work History
Pharmacy Operations Manager
Walgreens
Surprise
05.2021 - 05.2025
- Created reports summarizing key performance metrics for pharmacy operations.
- Managed daily activities, including staffing, scheduling, budgeting, and customer service.
- Conducted audits to verify the accuracy and completeness of pharmacy documentation..
- Implemented strategies to enhance customer satisfaction through improved service delivery.
- Coordinated with insurance companies on billing issues and payment disputes.
- Maintained accurate records of financial transactions related to pharmacy operations.
- Ensured training of pharmacy staff on proper medication handling practices.
- Resolved customer complaints promptly while maintaining professionalism.
Senior Pharmacy Technician
Walgreens
Surprise
09.2017 - 04.2021
- Processed third-party insurance claims for medication reimbursements.
- Conducted quality assurance activities to ensure the accuracy of filled prescriptions.
- Managed patient inquiries regarding medications and billing issues.
- Maintained compliance with state and federal pharmacy regulations.
- Organized workflow by appropriately assigning tasks among pharmacy staff.
- Monitored drug therapy regimens for safety, effectiveness, and cost-efficiency.
- Trained new technicians on proper drug compounding and dispensing procedures.
- Updated patient profiles to include allergies, medications, and lab results.
Pharmacy Technician Trainee
Walgreens
Elkhart
02.2017 - 08.2017
- Stocked shelves with pharmaceutical products to ensure accessibility and organization.
- Performed cashier duties, accepting payments and issuing receipts accurately.
- Maintained patient profiles and medication records, ensuring confidentiality and compliance.
- Verified insurance coverage for medications to facilitate patient access.
- Organized drugs by expiration date to uphold product freshness.
- Assisted patients in locating over-the-counter solutions for minor health concerns.
- Kept work areas clean, organized, and safe to promote workplace efficiency.
- Compiled customer demographic, allergy, and medical history information for accurate records.
Shift Leader
Subway
Elkhart
05.2015 - 08.2017
- Delegated tasks effectively to maintain an organized work environment.
- Ensured comprehensive training for staff on job duties and safety protocols.
- Monitored employee performance, providing constructive feedback for continuous improvement.
- Maintained accurate inventory levels and ordered supplies as necessary.
- Adhered strictly to health code regulations during food preparation.
- Resolved customer complaints promptly, enhancing overall service quality.
- Monitored compliance with company policies and procedures among employees.
Cashier
Walgreens
Elkhart
06.2016 - 02.2017
- Resolved customer complaints professionally, adhering to company policies.
- Assisted customers via phone with store operations, product inquiries, and order placement.
- Processed returns and exchanges according to established store guidelines.
- Operated cash register efficiently, handling various payment methods accurately.
- Conducted price checks for special orders and discounts as requested by customers.
- Performed additional duties assigned by management to support store operations.
Education
Associate of Science - Biology
Indiana University, South Bend
South Bend, INAssociate of Science - Biology
Ivy Tech Community College of Indiana
Indianapolis, INAssociate of Science - Nursing
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZBachelor of Science - Healthcare Administration
Rasmussen College
Lake Elmo, MNSkills
- Customer service and support
- Financial analysis and reporting
- Regulatory compliance oversight
- Inventory and workflow management
- Insurance coordination and processing
- Pharmacy operations and management
- Staff training and development
Timeline
Pharmacy Operations Manager
Walgreens
05.2021 - 05.2025
Senior Pharmacy Technician
Walgreens
09.2017 - 04.2021
Pharmacy Technician Trainee
Walgreens
02.2017 - 08.2017
Cashier
Walgreens
06.2016 - 02.2017
Shift Leader
Subway
05.2015 - 08.2017
Associate of Science - Biology
Indiana University, South Bend
Associate of Science - Biology
Ivy Tech Community College of Indiana
Associate of Science - Nursing
Maricopa Community Colleges, Estrella Mountain Community College
Bachelor of Science - Healthcare Administration
Rasmussen College
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