Tessa Griffin
Phoenix
Summary
Dynamic Project Manager with a proven track record at Agate Software, Inc., excelling in client collaboration and Agile facilitation. Skilled in Azure DevOps and data analysis, I drive operational improvements and enhance project outcomes through effective communication and strategic planning. Additional background in QA and business analysis.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Project Manager
Agate Software, Inc
12.2023 - Current
- Collaborate with clients to analyze and prioritize tasks; maintain up-to-date project schedules to accurately display task priority, status, and timeline.
- Facilitate collaboration between vendors and clients in the development and revision process documentation.
- Maintain analytical Azure DevOps dashboards for reporting and coordination across multiple teams.
- Facilitate all Scrum ceremonies in line with Agile principles, promoting collaboration and iteration.
- Built and established strong partnerships with teams, vendors and contractors.
Operations Analyst
U-Haul Corporate Office (WebSelfStorage)
11.2021 - 12.2023
- Lead the submission and tracking of support requests for quality assurance teams.
- Manage accounts, advising on operational improvements and revenue optimization.
- Develop scope of work for training and implementing new systems and methodologies for current & new employees.
Quality Assurance Assistant
InnovaQuarts, LLC
10.2017 - 11.2019
- Conduct thorough review and analysis of test results identifying defects and areas for improvement.
- Support the creation and upkeep of quality documentation, procedures and manuals.
Skills
- Microsoft Office Suite
- Azure DevOps
- Scrum facilitation
- Visio
- Advanced Excel skills
- Experience with SQL
- Project management
- Communication
- Client collaboration
- Workflow documentation
- Quality assurance
- Technical writing
- Reporting
- Data analysis
- Software business analysis
Projects
Grant Administration - Implementations 12/01/23 - Present
Direct traffic for a large scale implementations of grant administration software for a government agency clients. My role encompasses managing and reporting on development processes, quality assurance efforts, on-site kickoff meetings, and utilizing subject matter expertise on client processes to ensure the delivery of a high-quality product that meets client business needs.
Policies and Procedure Development (QA, Training) 05/01/23 - Present
Work with leadership to develop and standardize the Quality Assurance test plan processes for regression/functional testing of software via Azure DevOps. Work with leadership to analyze and improve Project Manager and UI Specialist training curriculums.
Certification
Business Analysis - Harvard Online
Timeline
Project Manager
Agate Software, Inc
12.2023 - Current
Operations Analyst
U-Haul Corporate Office (WebSelfStorage)
11.2021 - 12.2023
Quality Assurance Assistant
InnovaQuarts, LLC
10.2017 - 11.2019