TESSA HUNT
Loandepot.com LLC
Buckeye
14
years of professional experience
My objective is to obtain a position with a progressive organization, where my skills and enthusiasm may best be utilized to not only grow the company's success but to also provide exceptional customer service.
Work History
Investor Delivery Specialist
11 Years 11 Months- Bundling investor checklist packages and submitting to Investor portals for purchase revisions.
- Obtained investor post-closing conditions and facilitated compliance to secure successful purchase transactions.
- Customer service with borrowers, investors, escrow, bond agencies, hazard/mortgage/flood Insurance companies, builders, realtors, appraisers, etc. in order to obtain corrections to meet investor purchase guidelines.
- Maintained an organized pipeline to facilitate prompt task completion.
- Requesting/sending Re-recordings or correction instruments for Deed of trusts/Warranty deeds/Quit Claim deeds that may be needed to be corrected post-closing to insure they are in compliance with investor and county guidelines.
- requesting compliance refund checks for tolerance cures Per TRID Guidelines.
- Creating letters of explanations and printing Fedex labels to ensure buyers receive their refund checks with an explanation on why they are receiving the refund.
- CD reconciliations per TRID guidelines.
- Obtained and sent pay histories to ensure accurate financial records.
- Managed high-volume follow-up on pending deliveries, missing documents, and signature requirements.
- Coordinated loan document delivery and retrieval with borrowers, title partners, and internal teams.
- Communicated clear delivery instructions to customers and vendors to support timely closing completion.
Shipping Coordinator
1 Year 8 Months- Received closing packages from Escrow, reviewed, scanned, and indexed CLP into company system for accurate record-keeping.
- Identified and requested missing closing documentation errors from Escrow
- Revising final HUD-1 statements (before CDs)
Education
High School Diploma
Skills
Pipeline management
Proficiency in numerous computer programs; including Adobe
Microsoft Word
Excel
PowerPoint
etc.
Excellent analytical skills
Issue resolution
Strong attention to detail
Time management
Adaptable problem solver
Collaborative team member
Easy to work with
along with a positive attitude
Strong verbal communication
Outstanding interpersonal skills
Patience and tolerance
Customer service
Timeline
Investor Delivery Specialist
Loandepot.com LLC
11.2014 - CurrentRead More
Shipping Coordinator
lmortgage.com
03.2013 - 11.2014Read More
Verrado High School
High School Diploma
Read More