Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tez Farris

Chandler

Summary

Solutions-oriented Project Specialist & Client Success Professional with extensive experience in technical implementation and high-stakes operations. Expert at bridging the gap between complex technical systems and client needs. Proven track record of managing end-to-end project lifecycles, ensuring 100% audit accuracy, and delivering exceptional service in fast-paced corporate and educational environments.

Overview

8
8
years of professional experience

Work History

Information Technology Specialist

Arizona State University
11.2024 - Current
  • Technical Project Support: Analyze and resolve complex system issues for a large-scale community, prioritizing tickets based on organizational impact and urgency.
  • Client Advocacy: Serve as the primary point of contact for technical inquiries, translating complex technical jargon into actionable solutions for non-technical users.
  • Solution Design: Collaborate with cross-functional teams to identify recurring system pain points and implement process improvements.

Benefits Implementation & Training Specialist

ADP
04.2022 - 06.2024
  • Implementation Management: Led the end-to-end implementation of complex benefit modules for B2B clients, serving as the lead Project Manager from discovery to 'go-live.'
  • Consultative Leadership: Partnered with C-suite executives to configure technical deduction profiles tailored to specific business goals.
  • Quality Assurance: Executed rigorous auditing protocols to ensure 100% accuracy in data migration and system limits, mitigating financial risk for clients.
  • Education & Onboarding: Designed and delivered comprehensive training programs for client teams, ensuring high user adoption and long-term success.

HR & Operations Manager

Get Health D LLC
06.2019 - 04.2022
  • Operational Oversight: Managed daily business operations and full-cycle payroll/benefits for a diverse workforce, maintaining meticulous record-keeping.
  • Stakeholder Liaison: Acted as the primary advisor to the CEO for high-priority special projects, ensuring all organizational documentation was audit-ready.
  • Process Compliance: Developed and implemented internal handbooks and policies to align with federal and state regulations.

Director of Special Education & Resources

Leading Edge Academy
01.2018 - 01.2019
  • Resource Coordination: Managed the scheduling and deployment of staff across multiple campuses, optimizing resource allocation and operational efficiency.
  • Strategic Reporting: Oversaw rigorous documentation and reporting for state standards, maintaining a high level of accountability and detail orientation.

Education

Bachelor of Arts - Communication

Grand Canyon University

Skills

  • Project Management
  • Customer Success
  • Technical Excellence
  • Compliance & Communication
  • Full-cycle Implementation
  • Resource Allocation
  • Process Improvement
  • Strategic Planning
  • Client Onboarding
  • Relationship Management
  • Conflict Resolution
  • Executive Consultations
  • Systems Analysis
  • CRM Management
  • Salesforce
  • ADP Mastery
  • Data Reconciliation
  • Regulatory Auditing
  • Cross-functional Collaboration
  • Professional Training

Timeline

Information Technology Specialist

Arizona State University
11.2024 - Current

Benefits Implementation & Training Specialist

ADP
04.2022 - 06.2024

HR & Operations Manager

Get Health D LLC
06.2019 - 04.2022

Director of Special Education & Resources

Leading Edge Academy
01.2018 - 01.2019

Bachelor of Arts - Communication

Grand Canyon University
Tez Farris