Tez Farris
Chandler
Summary
Solutions-oriented Project Specialist & Client Success Professional with extensive experience in technical implementation and high-stakes operations. Expert at bridging the gap between complex technical systems and client needs. Proven track record of managing end-to-end project lifecycles, ensuring 100% audit accuracy, and delivering exceptional service in fast-paced corporate and educational environments.
Overview
8
8
years of professional experience
Work History
Information Technology Specialist
Arizona State University
11.2024 - Current
- Technical Project Support: Analyze and resolve complex system issues for a large-scale community, prioritizing tickets based on organizational impact and urgency.
- Client Advocacy: Serve as the primary point of contact for technical inquiries, translating complex technical jargon into actionable solutions for non-technical users.
- Solution Design: Collaborate with cross-functional teams to identify recurring system pain points and implement process improvements.
Benefits Implementation & Training Specialist
ADP
04.2022 - 06.2024
- Implementation Management: Led the end-to-end implementation of complex benefit modules for B2B clients, serving as the lead Project Manager from discovery to 'go-live.'
- Consultative Leadership: Partnered with C-suite executives to configure technical deduction profiles tailored to specific business goals.
- Quality Assurance: Executed rigorous auditing protocols to ensure 100% accuracy in data migration and system limits, mitigating financial risk for clients.
- Education & Onboarding: Designed and delivered comprehensive training programs for client teams, ensuring high user adoption and long-term success.
HR & Operations Manager
Get Health D LLC
06.2019 - 04.2022
- Operational Oversight: Managed daily business operations and full-cycle payroll/benefits for a diverse workforce, maintaining meticulous record-keeping.
- Stakeholder Liaison: Acted as the primary advisor to the CEO for high-priority special projects, ensuring all organizational documentation was audit-ready.
- Process Compliance: Developed and implemented internal handbooks and policies to align with federal and state regulations.
Director of Special Education & Resources
Leading Edge Academy
01.2018 - 01.2019
- Resource Coordination: Managed the scheduling and deployment of staff across multiple campuses, optimizing resource allocation and operational efficiency.
- Strategic Reporting: Oversaw rigorous documentation and reporting for state standards, maintaining a high level of accountability and detail orientation.
Education
Bachelor of Arts - Communication
Grand Canyon University
Skills
- Project Management
- Customer Success
- Technical Excellence
- Compliance & Communication
- Full-cycle Implementation
- Resource Allocation
- Process Improvement
- Strategic Planning
- Client Onboarding
- Relationship Management
- Conflict Resolution
- Executive Consultations
- Systems Analysis
- CRM Management
- Salesforce
- ADP Mastery
- Data Reconciliation
- Regulatory Auditing
- Cross-functional Collaboration
- Professional Training
Timeline
Information Technology Specialist
Arizona State University
11.2024 - Current
Benefits Implementation & Training Specialist
ADP
04.2022 - 06.2024
HR & Operations Manager
Get Health D LLC
06.2019 - 04.2022
Director of Special Education & Resources
Leading Edge Academy
01.2018 - 01.2019
Bachelor of Arts - Communication
Grand Canyon University