Thaleyah Flores
Glendale
Summary
Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
Work History
Head Hostess
The Lola
Glendale
- Maintained accurate records of reservations and wait times.
- Assisted with seating arrangements for large groups and special occasions.
- Greeted guests upon arrival and escorted them to their tables.
- Resolved conflicts between customers in an efficient and professional manner.
- Provided excellent customer service to ensure guest satisfaction.
- Managed financial transactions including payments, refunds, discounts.
- Trained new staff on proper hosting procedures and policies.
- Time management
Hostess
The Ainsworth
Phoenix
- Assisted in preparing the restaurant for opening and closing shifts.
- Provided menus to customers and answered questions regarding menu items.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Verified reservations and wait times with customers.
- Handled cash payments and reconciled daily transactions accurately.
- Greeted guests warmly upon arrival, seating them promptly.
- Provided excellent customer service by addressing customer needs promptly.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
- Accurately recorded customer information into reservation system.
Education
Licensed Esthetician/ Licensed Lash Artist - Esthetics
Avalon Institute
Peoria, AZ06-2023
High School Diploma -
Raymond S. Kellis High School
Peoria, AZ05-2022
Skills
- Customer service
- Conflict resolution
- Inventory tracking
- Time management
- Team collaboration
- Effective communication
- Problem solving
- Organizational skills
- Strong leadership
- Guest service
- Good listener
- Fast learner in a fast-paced environment
Accomplishments
- Perfect Attendance
- Varsity Letters for Unified classes
- Varsity Letter From Being Captain of High School Cheer Team
- Student Of The Month (multiple years)
Certification
- Certification of completing all hours in esthetic schooling
- Licensed Esthetician
- Licensed Lash Artist
Languages
English
Professional
Spanish
Limited
Timeline
Head Hostess
The Lola
Hostess
The Ainsworth
Licensed Esthetician/ Licensed Lash Artist - Esthetics
Avalon Institute
High School Diploma -
Raymond S. Kellis High School
Similar Profiles
Anthony AvalosAnthony Avalos
Bartender at The LolaBartender at The Lola
Naima JohnsonNaima Johnson
Intern at The LolaIntern at The Lola
Rachell SavinonRachell Savinon
Server at Lola LolaServer at Lola Lola
Evan TannerEvan Tanner
Data Annotation at Independent Contractor (Remote)Data Annotation at Independent Contractor (Remote)
Joseph MiddletonJoseph Middleton
Stocker at WalmartStocker at Walmart