Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Accomplishments
Certification
Timeline
Generic

PETER SCOTT WORTH

1320 E Highland Ave. Phoenix

Summary

Results oriented auto sales advisor with over 18 years of experience in new and pre -owned vehicle sales. Skilled in strategically negotiating deals, transforming prospects into in-store sales to achieve sales targets. Proven leadership skills that help the team and drive business goals. Looking to take next career step in sales and leadership with respected brand dedicated to delivering excellent service and building lasting relationships with customers as a business development representative.

Overview

32
32
years of professional experience
1
1
Certification

Work History

VIP MANAGER

COULTER CADILLAC OF PHOENIX
Phoenix
01.2023 - 12.2024
  • Qualify customer financial statements, negotiate the pricing of selected vehicles, and evaluate and negotiate the price of trade-in vehicles.
  • Review and prepare finance and insurance documents before the customer finalizes the deal in the F&I department.
  • Inspect and sign off on all required documents prior to the customer taking delivery of the vehicle.
  • Assist sales representatives in providing product knowledge, features, and benefits to build product value, to maximize sales.
  • Develop and implement a Vehicle Incentive Program (VIP) to identify additional sales opportunities from existing customers in the service department to upgrade to new vehicles, based on the existing vehicle's equity.
  • Additional duties include conducting daily morning sales meetings, reviewing weekly overall sales at staff meetings, initiating new programs, and educating sales staff on any and all incentives or rebate programs available to the general public, as well as addressing customer service issues pertaining to the sale (e.g., DMV registrations, maintenance, and warranty inquiries).

CLIENT ADVISOR

NORTH MOUNTAIN CAR CO.
Phoenix
01.2020 - 12.2022
  • Use multiple platforms to obtain customers, greet new customers, and identify their certified, pre-owned luxury vehicle preferences, match the appropriate vehicles to customers' needs, demonstrate vehicles' features and benefits, conduct customer test drives, and develop trade-in appraisals.
  • Inform customers about available accessories, warranties, and other products and services; prepare financing, insurance, and DMV registration documentation.
  • Deliver their new vehicle, and demonstrate key features and functions.
  • Assist in training new employees on product knowledge and customer engagement in order to meet and exceed sales targets.
  • Develop strong customer relationships while promoting luxury brand value.

ASSISTANT SALES MANAGER | VIP MANAGER

CUTTER MAZDA OF HONOLULU
Honolulu
04.2018 - 11.2019
  • Qualify customer financial statements, negotiate the pricing of selected vehicles, and evaluate and negotiate the price of trade-in vehicles.
  • Review and prepare finance and insurance documents before the customer finalizes the deal in the F&I department.
  • Inspect and sign off on all required documents prior to the customer taking delivery of the vehicle.
  • Assist Sales Representatives and other ASMs to provide product knowledge, features, and benefits to build product value to maximize sales.
  • Develop and implement a Vehicle Incentive Program (VIP) to identify additional sales opportunities from existing customers in the service department to upgrade to new vehicles, based on the existing vehicle's equity.
  • Additional duties include conducting daily morning sales meetings, reviewing weekly overall sales at staff meetings, initiating new programs, and educating sales staff on any and all incentives or rebate programs available to the general public, as well as addressing customer service issues pertaining to the sale (e.g., DMV registrations, safety inspections, and maintenance and warranty inquiries).

TEAM LEAD | VIP MANAGER

CUTTER DODGE CHRYSLER JEEP RAM FIAT OF HONOLULU
Honolulu
02.2018 - 04.2018
  • Utilize multimedia platforms to both find new customers and determine pre-existing customer needs in order to match their preferences with appropriate vehicles.
  • Provide comprehensive customer engagement, from demonstrating vehicle features and benefits, to taking customers on test drives, conducting trade-in appraisals, and turning customers over to the Floor Manager to complete the sale (Turnover Selling System).
  • Ensure customers are informed of available accessories, warranties, additional products and services, and financing options before sending them to the Finance Manager.
  • Receive customers after the finance process, to deliver their new vehicle and demonstrate key features and functions.
  • Maximize the customer service experience by conducting follow-up calls and requesting future referrals.
  • Assist new employees with product knowledge, successfully engaging customers, and overcoming potential customer concerns.
  • Promote the brand value in order to maximize profits through building excellent customer relationships and achieving the highest possible Customer Service Index (CSI) scores.

CLIENT ADVISOR

CARL BURGER DODGE CHRYSLER JEEP RAM WORLD
La Mesa
01.2016 - 12.2017
  • Meet and greet new customers, identify their needs, select the appropriate vehicles based on those needs, demonstrate vehicle features, and highlight benefits, take customers on test drives, conduct trade-in appraisals if needed, and turn customers over to the Floor Manager to complete the sale (Turnover Selling System).
  • During the sales process, inform customers about available accessories, warranties, and other additional products and services, as well as familiarize them with financing options before sending them to the Finance Manager.
  • Receive customers after the finance process, to deliver their new vehicle and demonstrate key features and functions.
  • Maximize the customer service experience by conducting follow-up calls and requesting future referrals.
  • As team lead, train new employees on product knowledge, how to successfully engage customers, overcome potential customer concerns, and meet and exceed the dealership's sales objectives.
  • Maximize profits by building excellent customer relationships, achieving the highest possible customer service index (CSI) scores, and promoting the brand value of the dealership and vehicles sold.

OWNER/OPERATOR AND DIRECTOR OF EVENTS

UNIVERSAL MUSICAL PRODUCTIONS
Boston, San Diego
09.1992 - 10.2016
  • Management and daily operation of a self-owned production and promotional company.
  • Organizing, forecasting, scheduling, and assignment of work activities that encompass the setup of sound, lighting, and stage equipment.
  • Management, promotion, and assistance in the production of numerous club venues, including charity benefits, city government-staged events, and local business/radio station-related promotions.

CLIENT ADVISOR

BMW
El Cajon
06.2010 - 09.2012
  • Sell both new and certified pre-owned vehicles, handling the sale from greeting to financing.
  • Greet new customers to help them identify their car-buying needs and select the appropriate vehicles based on those needs; demonstrate vehicle features, highlight benefits, and take customers on test drives; conduct trade-in appraisals when needed; and secure the sales transaction before sending the customer to the financing department (Straight Sell Selling System).
  • Inform customers about available accessories, warranties, and other additional products and services, as well as familiarize them with financing options before sending them to the Finance Manager.
  • Re-engage customers after the financing process, delivering their new vehicle, and demonstrating key features and functions.
  • Maximize the customer service experience by conducting follow-up calls and requesting future referrals.
  • Maximize profits by building effective customer relationships, educating customers, and promoting the brand value of the dealership and its vehicles.

FLEET SALES MANAGER

GREINER GMC
Poway
02.2009 - 05.2010
  • Create a Fleet Sales Manager position by generating fleet business with local and national businesses, and public utilities, and ensure ongoing sales relationships.
  • Dispose of lease/buy-back cars and trucks.
  • Develop and implement specific strategies to target potential accounts.
  • Manage all facets of the sales process for key customers and prospects.
  • Represent the dealership at regional Chamber of Commerce events and activities.

CLIENT ADVISOR

MARVIN K. BROWN CADILLAC
San Diego
01.2008 - 01.2009
  • Sell both new and certified pre-owned vehicle sales, from greeting to financing.
  • Greet new customers, help them identify their car-buying needs, and match them with the appropriate vehicles; demonstrate vehicle features and benefits, and take customers on test drives; conduct trade-in appraisals when needed; and secure the sales transaction before sending the customer to the financing department (Straight Sell Selling System).
  • Inform customers about available accessories, warranties, and other additional products and services, as well as familiarize them with financing options before sending them to the Finance Manager.
  • Manage post-financing customer experience, deliver their new vehicle, and demonstrate key features and functions.
  • Maximize the customer service experience by conducting follow-up calls and requesting future referrals.
  • Maximize profits by building effective customer relationships, educating customers, and promoting the brand value of the dealership and its vehicles.

Education

Valedictorian - Sales

California Sales Training Academy CA
San Diego, CA
01.2019

High School Diploma -

MALDEN HIGH SCHOOL
Malden, Massachusetts
05-1984

Skills

  • Strong Negotiations Skills
  • Critical Thinking And Problem Solving Skills
  • Formulating Sale Strategies
  • Clear Communication Skills
  • Adaptability
  • Stress Tolerance

Hobbies and Interests

  • Camping
  • Horseback riding
  • Golf
  • Coaching for little league baseball
  • Youth league baseball
  • High school baseball
  • Softball
  • Football
  • Conducted free sports clinics for community youth of all ages.

References

References available upon request.

Accomplishments

  • Certificate of Recognition for Outstanding Community Service, State of California Senate, 2016

Certification

Cutter Automobile Training Center Automotive Customer Service and Sales

Timeline

VIP MANAGER

COULTER CADILLAC OF PHOENIX
01.2023 - 12.2024

CLIENT ADVISOR

NORTH MOUNTAIN CAR CO.
01.2020 - 12.2022

ASSISTANT SALES MANAGER | VIP MANAGER

CUTTER MAZDA OF HONOLULU
04.2018 - 11.2019

TEAM LEAD | VIP MANAGER

CUTTER DODGE CHRYSLER JEEP RAM FIAT OF HONOLULU
02.2018 - 04.2018

CLIENT ADVISOR

CARL BURGER DODGE CHRYSLER JEEP RAM WORLD
01.2016 - 12.2017

CLIENT ADVISOR

BMW
06.2010 - 09.2012

FLEET SALES MANAGER

GREINER GMC
02.2009 - 05.2010

CLIENT ADVISOR

MARVIN K. BROWN CADILLAC
01.2008 - 01.2009

OWNER/OPERATOR AND DIRECTOR OF EVENTS

UNIVERSAL MUSICAL PRODUCTIONS
09.1992 - 10.2016

Valedictorian - Sales

California Sales Training Academy CA

High School Diploma -

MALDEN HIGH SCHOOL

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PETER SCOTT WORTH