Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Theresa DeCotiis

Phoenix

Summary

Detail-oriented individual with exceptional communication and high end customer service skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Passionate about helping people achieve life goals and highlighting strengths and personal goals with encouragement and guidance.

Experience navigating various software, and office programs,

PC and call center experience. Motivated to continue educational and developmental opportunities for personal growth.


Overview

7
7
years of professional experience
1
1
Certification

Work History

Spa Specialist

The Phoenician Resort & Spa
12.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Equine Therapist

The Meadows Behavioral Health Treatment Facility
11.2021 - 10.2022
  • Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
  • Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
  • Enhanced client well-being through personalized treatment plans tailored to individual needs and goals.
  • Counseled individuals, groups, and families to bring awareness of problems, deal with crisis situations and develop action plans.
  • Fostered supportive environment, leading to increased patient satisfaction and engagement.

Spa Specialist and Retail Manager

CIVANA
09.2018 - 03.2020
  • Responsibilities included store operations, opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.


  • Completed daily paperwork and computer entry of sales data as established by management.
  • Coordinated special events such as holiday promotions or clearance sales to drive additional business.
  • Established positive relationships with vendors, negotiated favorable terms, and ensured timely delivery of merchandise orders.
  • Led by example, demonstrating exemplary customer service and sales techniques on shop floor.

Education

Cosmetologist - Cosmetology

Capri Institute
Brick,NJ
09-2013

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • Coaching and mentoring
  • Relationship building
  • Ability to work with diversity and different situations
  • Desire to bring out the best in each individual

Certification

Eagala Equine Assisted Therapy- Equine assisted Therapy

Ok Corral Equine Assisted Therapy for Familys


Interests

Singer Songwriter Recording Artist

Guitar Player

Health and Wellness


Timeline

Spa Specialist

The Phoenician Resort & Spa
12.2023 - Current

Equine Therapist

The Meadows Behavioral Health Treatment Facility
11.2021 - 10.2022

Spa Specialist and Retail Manager

CIVANA
09.2018 - 03.2020

Cosmetologist - Cosmetology

Capri Institute

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Theresa DeCotiis