Theresa Duenas
Eloy
Summary
Dedicated and experienced professional seeking to leverage skills acquired in the Behavioral Healthcare field. I would like to use my skills as a Behavioral Health Technician, and Case Manager at River Source to contribute effectively to a dynamic team and be able to be able to make a positive inpact in lives around me. Knowledgeable Case Manager experienced in coordinating care for individuals in the Behavioral Health Field. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Site Manager/ Case Manager
The River Source Outpatient Treatment Center
12.2024 - Current
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Interviewed, and trained new workers.
- Oversaw all daily office operations and equipment maintenance.
- Maintained records and logs of work performed and materials and equipment used.
- Inspected cleanliness of common areas and offices.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Case Manager Lead
The River Source
04.2024 - 12.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Trained new case managers, raising team's overall competency and service delivery standards.
Case Manager
River Source Treatment Center
06.2023 - 03.2024
- Provided comprehensive case management services to clients, including assessment, discharge planning, and referral to appropriate resources.
- Collaborated with interdisciplinary team members to develop and implement individualized care plans tailored to meet the unique needs of each client.
- Conducted weekly follow-up meetings with clients to monitor progress towards treatment goals and adjust plans as necessary.
- Advocated for clients' rights and coordinated with external agencies and community resources to ensure continuity of care post-discharge.
Behavioral Health Technician
River Source Treatment Center
11.2022 - 06.2023
- Monitored and supervised clients to ensure safety and adherence to program rules and regulations.
- Assisted with the implementation of therapeutic interventions and activities designed to promote recovery and wellness.
- Documented observations and interactions with clients accurately and in a timely manner.
- Collaborated with clinical staff to develop and implement behavior management plans for clients exhibiting challenging behaviors.
Housekeeper
River Source Treatment Center
05.2021 - 11.2022
- Maintained cleanliness and sanitation standards throughout the facility, including client rooms, common areas, and administrative offices.
- Managed inventory of cleaning supplies and equipment to ensure adequate stock levels at all times.
- Followed established safety protocols and procedures to minimize risks of accidents or injuries.
- Worked independently and as part of a team to prioritize tasks and meet daily operational needs.
Education
GED -
San Bernadino Valley College
San Bernardino, CASkills
- Case management
- Crisis intervention
- Client advocacy
- Interdisciplinary collaboration
- Documentation and record-keeping
- Communication and interpersonal skills
- Crisis de-escalation techniques
- Knowledge of healthcare regulations and ethics
Certification
Level One Fingerprint Clarence Card Certified
CPR/ First Aid Certified
Timeline
Site Manager/ Case Manager
The River Source Outpatient Treatment Center
12.2024 - Current
Case Manager Lead
The River Source
04.2024 - 12.2024
Case Manager
River Source Treatment Center
06.2023 - 03.2024
Behavioral Health Technician
River Source Treatment Center
11.2022 - 06.2023
Housekeeper
River Source Treatment Center
05.2021 - 11.2022
GED -
San Bernadino Valley College
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