Theresa Gillespie
Peoria
Summary
Results-driven and Influential customer service and Sales professional with experience delivering exceptional experiences and exceeding sales targets. Proven ability to handle high-volume inquiries, resolve complex issues, and build lasting client relationships. Skilled at identifying opportunities upselling and driving revenue growth and building rapport with clients with enthusiastic influence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Remote Customer Support Specialist
Swoon Foods
09.2024 - 12.2025
- Proactively reached out to drivers to set clear orders
- Address Ad-hoc dasher issues with empathy and urgency
- Executed daily workflows that met exceptional SLA's
- Use of collaboration tools zoom, email, meetings in a timely manner and communicated with managers and team on progress
Loan Officer/Sales Representative
Surefast Mortgage
01.2016 - 05.2020
- Generated $500,000+ in home loan sales revenue in 2019 through outbound prospecting and customer relationship management
- Achieved 30%+ customer retention by building strong relationships with returning clients
- Collaborated with the marketing team to develop and execute lead generation campaigns, closing an average of six loans per month
Personal Assistant
Paul Miller Realtor
07.2011 - 12.2016
- Managed executives' schedules, travel, and meetings, ensuring seamless operations for four major events monthly
- Provided first-class service to homebuyers, representing the firm's mission and building strong partnerships with over 20 companies per month
- Home staging with trending interior design to show new homes
- Created lasting relationships with clients and stakeholders through professional, client-centric service
Education
Associate - business Fundamentals and Communication
Arizona State University (ASU)
Phoenix, AZ06.2024
Skills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- CRM software
- Call center experience
- Conflict resolution
- Quality assurance
- Active listening
- Time management
- Multitasking and organization
- Customer service excellence
- Empathy and patience
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Email communication
Certification
- Business Quality Customer Service Certification
- PACE Administration Certification
- Google Coursera Project Management Certification
- Salesforce Certification (Factor 8)
- Zen Desk Customer Service Certification
- Peer Support Specialist Certification
Closing Statement
Thank you for your time and consideration. I look forward to the opportunity to discuss how my skills and experience can contribute to your team's success.
Timeline
Remote Customer Support Specialist
Swoon Foods
09.2024 - 12.2025
Loan Officer/Sales Representative
Surefast Mortgage
01.2016 - 05.2020
Personal Assistant
Paul Miller Realtor
07.2011 - 12.2016
Associate - business Fundamentals and Communication
Arizona State University (ASU)
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