Theresa Patterson
Payson
Summary
Dynamic professional with a proven track record at Payson Golf Course Restaurant, excelling in high-volume dining and team leadership. Renowned for building strong customer relationships and ensuring safe food handling. Adept at problem-solving and menu presentation, consistently enhancing the dining experience while fostering a positive workplace culture.
Overview
29
29
years of professional experience
Work History
Lead Server
Payson Golf Course Resturant
Payson, AZ
03.2023 - 09.2024
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
- Ensured compliance with food safety regulations by regularly reviewing proper food handling procedures with the serving team.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Worked behind the bar as a bartender when needed
Court Specialist
City of Mesa Municipal Court
Mesa, AZ
11.1998 - 08.2015
- Reviewed presented documents for compliance to standards.
- Processed workflows related to specific areas of court processes.
- Sorted, stamped and filed wide variety of legal and judicial materials.
- Maintained flow of documents received and served through appropriate clerks up to judges and back to final destination.
- Processed legal documents including processing mail, plea agreements, court orders and warrants
- Trained new hires on court procedures, policies, and best practices to maintain a high standard of service.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Prepared court orders and judgments for signature.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Provided support to collections by answering phones, interviewing defendants for payment setup and processed credit card payments for fines
- Performed multiple duties in high volume custody court for 8 years
Financial Representative
Valley First Community Bank
Scottsdale, AZ
06.1995 - 09.1998
- Met with customers to assess needs, financial status, and eligibility.
- Built strong relationships with clients through transparent communication and trust-building activities.
- Supported continuous improvement efforts within the organization by participating in training programs, workshops, and industry conferences.
- Conducted thorough risk assessments, minimizing potential losses for clients and the firm.
- Processed exchange and foreign currency
- Answered telephone inquires on banking products including checking, savings, loans and lines of credit
- Maintained friendly and professional customer interactions
- Executed customer transactions, including deposits, withdrawals, money orders and cashier checks
- processed quarterly Vault and ATM audits with zero error rate
- coordinated daily cash reconciliation at a high-volume location
- Enhanced client understanding of financial products through detailed explanations, increasing product uptake.
- Processed all incoming and outgoing wires
Education
No Degree - Business
Arizona State University
Tempe, AZ06-1978
Skills
- Problem-solving
- Attention to detail
- Team leadership
- Positive and friendly attitude
- Relationship building
- High volume dining
- Safe food handling
- Menu presentation
- Bar terminology
- Cash handling
Timeline
Lead Server
Payson Golf Course Resturant
03.2023 - 09.2024
Court Specialist
City of Mesa Municipal Court
11.1998 - 08.2015
Financial Representative
Valley First Community Bank
06.1995 - 09.1998
No Degree - Business
Arizona State University
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