Theresa Tomlinson
Thatcher
Summary
Versatile team member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about skills and to advance professionally. Holds quality and teamwork in high esteem.
Overview
24
24
years of professional experience
1996
1996
years of post-secondary education
Work History
Team Member
Tractor Supply Company
Thatcher
04.2024 - Current
- Assist customers with product selection and inquiries.
- Maintain cleanliness and organization in work areas.
- Collaborate with team members to restock inventory efficiently.
- Go above and beyond for customers, exceeding customer expectations.
- Process and balance transactions including returns daily with high accuracy.
- Increase customer retention, and reduce customer returns.
- Support training of new team members on operational procedures.
- Greet customers upon entering the store with friendly demeanor.
- Train new team members using approved training materials and information.
Dispatcher
United Parcel Service, UPS
Safford
08.2023 - 04.2025
- Coordinated daily dispatch operations for efficient package routing.
- Monitored real-time shipment statuses to ensure timely deliveries.
- Communicated with drivers to relay instructions and updates.
- Managed scheduling for optimal driver assignments and workload balance.
- Utilized dispatch software to track shipments and manage logistics.
- Assigned drivers to appropriate routes based on volume and seniority.
- Supervised driver dispatching, route planning, and vehicle tracking for drivers.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Managed daily delivery and work schedules to maximize coverage.
Package Delivery Driver
United Parcel Service, UPS
Phoenix
04.2018 - 08.2023
- Delivered packages to residential and commercial locations efficiently.
- Navigated routes using GPS systems for timely deliveries.
- Inspected packages for damage before delivery to ensure quality.
- Maintained vehicle cleanliness and performed routine safety checks.
- Followed safety protocols while driving in various weather conditions.
- Verifying delivery addresses, obtaining signatures from customers, and providing direction to customers regarding package delivery.
- Delivering packages in a timely manner while adhering to all traffic laws and regulations.
- Inspected vehicle daily and reported issues to schedule maintenance and repairs.
- Maintaining records of deliveries using automated systems.
- Followed company policies and procedures for package handling and delivery.
- Demonstrated professionalism and positive attitude in customer interactions.
- Performed as Safety Co-Chair providing weekly demonstrations for accident and injury prevention.
- Trained PVD's (personal vehicle drivers) during peak season to deliver packages safely and securely resulting in highest performing drivers in the district two years in a row.
Package Handler
United Parcel Service, UPS
Phoenix
04.2011 - 04.2018
- Sorted packages for efficient distribution and delivery.
- Operated material handling equipment to move packages safely.
- Followed safety protocols to ensure a secure working environment.
- Assisted in training new employees on operational processes and safety standards as part of the Safety Committee.
- Inspected packages for damages or defects and reported any issues found.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Resolved conveyor system issues by clearing jams and blockages.
- Repaired or repackaged damaged boxes as needed.
Massage Therapist
Massage Envy
Phoenix
03.2002 - 04.2011
- Provided therapeutic massages to enhance client relaxation and well-being.
- Assessed client needs to tailor massage techniques and treatments effectively.
- Maintained cleanliness and organization of treatment rooms and equipment.
- Educated clients on self-care practices to promote ongoing wellness.
- Utilized various massage modalities to address specific client conditions.
- Performed pre-massage consultations with clients to assess their medical history, physical condition, and desired results from the session.
- Participated in community events such as health fairs or charity fundraisers in order to promote awareness about the benefits of massage therapy.
- Worked as sole therapist to Massage Envy corporate office employees.
Education
Certified Massage Therapist - Massage Therapy
Arizona School of Massage Therapy
Phoenix, AZ 03.2001 - 12.2001
Tempe High School
Tempe, AZSkills
- Customer service
- Inventory management
- Dispatch coordination
- Route optimization
- Logistics management
- Training and development
- Attention to detail
- Leadership qualities
- Creativity and innovation
- Willingness to learn
- Point-of-sale system
- Safety compliance
Timeline
Team Member
Tractor Supply Company
04.2024 - Current
Dispatcher
United Parcel Service, UPS
08.2023 - 04.2025
Package Delivery Driver
United Parcel Service, UPS
04.2018 - 08.2023
Package Handler
United Parcel Service, UPS
04.2011 - 04.2018
Massage Therapist
Massage Envy
03.2002 - 04.2011
Certified Massage Therapist - Massage Therapy
Arizona School of Massage Therapy
03.2001 - 12.2001
Tempe High School