THERESA WILSON

I am responsible for working with manufacturing/support teams to monitor workflows. Assure customer orders are delivered within promised date while auditing the processes across the product lines. This includes working closely with the manufacturing managers, production team members, machine operators, quality associates, and IT. Two to three times a shift, I providing daily reports, prioritizing daily tasks for departments and updating the work flow. I communicate plans effectively to all teams verbally and follow up with shifts to make sure everyone is being set up for success.

Responsibilities

• Research/solve production order issues.
• Escalate systematic issues to production support teams.
• Support efforts to improve key performance indicators.
• Prioritizing customer service orders.
• Work with production year around to prioritize/schedule work.
• Pulling production data and provide reports.
• Provide feedback throughout the new product implementation process.
• Subject matter expert in manufacturing systems/support training.
• Clear and open line of communication with all teams and influence a positive environment with appreciation/commitments.
• Accurately report production numbers, quickly distinguish discrepancies within reporting, advise production on quality standards and communicating quality standards during new product launches.
• Learn new workflows, systems, and products within a project schedule.

Qualifications

• Proven ability to coordinate data and present in an effective manner to multiple internal customers.
• Intelligent/ high aptitude/ quick learner.
• Proficient in Microsoft Office and Excel.
• Standing for long periods of time, lifting 50 lbs., mobility to crouch, kneel, reach, bend and do repetitive actions.
• Excellent multi-tasking, verbal and written communication skills.
• Over 4 years of experience within a manufacturing environment.
• Work efficiently with teams as well as individually.
• Experience analyzing data to drive problem solving activities.
• Understanding existing processes and identifying ways to improve them.
• Outstanding organizational and problem-solving skills.

Responsibilities

• Undertake front of house duties, including meeting, greeting and attending to needs of guests and ensuring superb customer service experience.
• Build great rapport with all guests and resolve any complaints/issues quickly to maintain high-quality customer service.
• Attend to guest requests to ensure comfortable and pleasant stay.
• Responsible for accurate and efficient accounts and guest billing processes.
• Assist in keeping the hotel receptionist front end clean and tidy.
• Undertake general office duties, including correspondence, emails, filing and switchboard, to ensure smooth running of the receptionist area.
• Administer all routes of reservations to ensure that room bookings are made and recorded accurately.

The receptionist creates an experience for Hyatt Place hotel guests by offering a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment.

Responsibilities

• Bartending included wines, beers and spirits.
• Ordered and restocked bar when needed.
• Served large parties and events.
• Handled guest check-ins and check-outs appropriately.
• Operated hotel switchboard, take calls and provide information and transfer calls and manage accurate accounting of all rooms.
• Took reservations over the telephone, through emails, and in person.
• Answered queries regarding the hotel's services, charges, dining facilities, sports facilities, and travel directions.
• Assisted guests with all questions and concerns.
• Welcomed and greeted guests with a smile and in a warm manner.
• Servicing of the meeting rooms for business events and setting up dining events.

Promoted from shift manager to Assistant Manager within 6 months. Due to the dedication of the employees and leadership from the management, the restaurant was Awarded #1 in the company 2014-2015.

Responsibilities
• Making sure every guest was happy with their experience.
• Controlling labor throughout the restaurant
• Setting up interviews and interviewing possible new employees
• Counting the safe twice a shift and inputting the financial data into the computer
• Counting down drawers and correctly entering sales into our system nightly
• Learning basic computer software for the company
• Training all positions within house
• Ordering food/supplies for the front and back of the house

• Monthly one on one reviews with each employee