Thersa Lucas
Surprise
Summary
Dynamic Patient Access Representative with extensive experience, excelling in insurance verification and patient communication. Proven track record in collecting copays and estimating benefits, ensuring seamless registration processes. Committed to delivering exceptional customer service while maintaining HIPAA compliance and enhancing patient satisfaction.
Overview
16
16
years of professional experience
Work History
Patient Access Representative
Abrazo Surprise Hospital
Surprise
11.2019 - Current
- Communicate directly with patients or their families to complete the registration process by collecting patient demographics and health insurance.
- Verify eligibility and emergency room benefits.
- Create estimates and conduct conversations regarding patients' health insurance benefits.
- Collect copays, deductibles, and co-insurances.
Patient Access Representative
Banner Thunderbird Medical Center
Glendale
01.2017 - 02.2020
- Communicated directly with the patient or their families to complete the registration process by collecting patient demographics and health insurance.
- Verified insurance coverage and benefits
- Created estimates based on the patient's health coverage.
- Conducted conversations with patients regarding their health benefits
- Collected patient copays, deductibles, and co-insurance.
Biller/Payment Poster/Charge Poster
Arizona Center for Hematology & Oncology
Glendale
02.2013 - 12.2016
- Posted insurance payments and ran reports for accuracy.
- Billed chemotherapy infusions to insurance companies.
- Contacted insurance companies regarding denied claims.
Biller/Poster/Scheduler
Cactus Children's Clinic
Glendale
02.2011 - 02.2013
- Posted insurance and patient payments
- Verified patients insurance eligibility and benefits
- Submitted claims to both primary and secondary insurances
- Followed up with insurance companies regarding claim denials
- Maintained monthly insurance reports
- Collected copays and balances
- Assisted patients with setting up payment plans
- Handled phone calls regarding pre-collection and collection accounts
- Assisted with front office duties as needed
- Contacted insurance companies regarding denials
Front Office Assistant
Phoenix Children's Center
Phoenix
01.2009 - 02.2011
- Checked patients in and out
- Verified insurance eligibility and benefits
- Contacted insurance companies regarding denials
- Assisted with changing patients PCP’s when needed
- Pulled and prepped charts for next day appointments
- Conducted appointment confirmations
Education
G.E.D -
Glendale Community College
Glendale, AZ01.2007
Skills
- Patient check-in
- Patient registration
- Insurance verification
- Health insurance knowledge
- Benefit estimation
- Payment collection
- Data entry
- Customer service
- Patient communication
- HIPAA compliance
Timeline
Patient Access Representative
Abrazo Surprise Hospital
11.2019 - Current
Patient Access Representative
Banner Thunderbird Medical Center
01.2017 - 02.2020
Biller/Payment Poster/Charge Poster
Arizona Center for Hematology & Oncology
02.2013 - 12.2016
Biller/Poster/Scheduler
Cactus Children's Clinic
02.2011 - 02.2013
Front Office Assistant
Phoenix Children's Center
01.2009 - 02.2011
G.E.D -
Glendale Community College
Similar Profiles
Joanna SterlingJoanna Sterling
Emergency Room Technician at Abrazo Surprise HospitalEmergency Room Technician at Abrazo Surprise Hospital
Shiloh MajorsShiloh Majors
Nurse Extern at Abrazo Arrowhead CampusNurse Extern at Abrazo Arrowhead Campus
Mary HeimerMary Heimer
Professional Dog Groomer at Surprise Animal Hospital & GroomingProfessional Dog Groomer at Surprise Animal Hospital & Grooming
Adrienne BurrAdrienne Burr
Behavior Interventionist/Coach/CPI Trainer at Liberty Elementary School District #25Behavior Interventionist/Coach/CPI Trainer at Liberty Elementary School District #25
Kevin KellenburgerKevin Kellenburger
Process Superintendent at Ball CorporationProcess Superintendent at Ball Corporation