Thi Thu Nguyet Williamson
Goodyear
Summary
Detail-oriented medical assistant with extensive experience in patient care and clinical support. Proven ability to manage electronic health records and enhance patient satisfaction. Skilled in patient intake, vital signs, EHR, documentation, phlebotomy support, and assisting providers with examinations and procedures. Known for strong excellent communication, strong organizational skills, and commitment to delivering high-quality patient care while maintaining confidentiality and safety standards.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Planogram Team Member
Target
10.2019 - Current
- Developed and executed planograms to optimize product placement and enhance customer experience.
- Coordinated efforts with team members to ensure alignment with merchandising standards and compliance with company policies.
- Facilitated training sessions for new staff on planogram processes to enhance operational efficiency and team consistency.
- Executed regular audits of product displays to enhance visual merchandising and optimize inventory accuracy.
- Supported sales goals by strategically placing promotional materials and optimizing shelf space usage according to planogram guidelines.
- Enhanced store appearance and customer experience by maintaining clean, organized, and visually appealing displays.
- Collaborated with team members to complete planogram resets and revisions in a timely manner, contributing to overall productivity.
- Ensured accurate pricing information by regularly updating price tags and signage according to established guidelines.
- Increased customer satisfaction by quickly responding to inquiries about product availability or location within the store layout.
- Achieved consistent compliance with corporate standards for merchandising excellence through thorough execution of planograms across all departments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Developed visual merchandising plans and strategies to promote store offerings.
Medical Assistant
John C Lincoln Medical Clinic
03.2011 - 11.2014
- Supported physicians during patient examinations to ensure optimal and effective healthcare services.
- Administered patient scheduling processes and meticulously maintained electronic health records for optimal patient care management.
- Administered medications and injections to ensure patient safety and compliance with established protocols.
- Performed comprehensive vital sign evaluations to ensure patient readiness for diagnostic tests and procedures.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Medical Assistant/Receptionist
NextCare
02.2013 - 10.2014
- Managed patient scheduling, ensuring efficient appointment flow and reduced wait times.
- Assisted in triaging patients, prioritizing care based on urgency and need.
- Coordinated follow-up appointments and referrals to streamline patient care pathways.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained accurate patient records using Electronic Health Records (EHR) systems.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Enhanced office productivity by handling high volume of callers per day.
- Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
- Streamlined appointment scheduling for increased efficiency and reduced patient wait times.
- Contributed to a welcoming atmosphere, greeting patients upon arrival and addressing their needs promptly.
- Enhanced patient experience by managing front desk operations and providing exceptional customer service.
- Maintained a clean and organized reception area, contributing to a professional, efficient, and welcoming environment for patients and visitors.
- Managed billing processes accurately, minimizing discrepancies and improving revenue collection rates for the practice.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Obtained payments from patients and scanned identification and insurance cards.
Education
Phlebotomy Certificate - Phlebotomy
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ12-2016
Medical Assistant Certificate - Medical
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ01-2011
Associate of Science - Science
Palo Verde College
Blythe, CA07-2004
High School Diploma -
Liebigschule
Giessen, Germany05-1996
Skills
- Strong communication skills
- Effective team engagement
- Data entry
- Patient-focused care
- Clinical documentation
- CPR
- Immunization administration
- Phlebotomy techniques
- Specimens collection and processing
- Laboratory specimen collection
Certification
- RMA - Registered Medical Assistant through AMT
- RPT - Registered Phlebotomy Technician through AMT
- BLS - American Heart Association
- Fingerprint Clearance card - State of Arizona Department of Public Health (in progress)
- Immunization Certificate - Maricopa County Public Health Department
Timeline
Planogram Team Member
Target
10.2019 - Current
Medical Assistant/Receptionist
NextCare
02.2013 - 10.2014
Medical Assistant
John C Lincoln Medical Clinic
03.2011 - 11.2014
Phlebotomy Certificate - Phlebotomy
Maricopa Community Colleges, Estrella Mountain Community College
Medical Assistant Certificate - Medical
Maricopa Community Colleges, Estrella Mountain Community College
Associate of Science - Science
Palo Verde College
High School Diploma -
Liebigschule