Thierry Ilela
Phoenix
Summary
Experienced professional with a strong background in critical operational skills, thriving in fast-paced environments while excelling in multitasking and problem-solving. Proven track record of effectively managing schedules and coordinating communications to ensure efficient operations. Seeking to leverage these transferable skills in a new field to drive organizational success. Versatile professional with experience as the first point of contact for patients, utilizing expertise in verifying insurance, handling paperwork, and preparing records. Committed to providing personalized service and delivering quality patient care.
Overview
7
7
years of professional experience
Work History
Desk Operations Specialist
Mayo Clinic
09.2023 - Current
- Provided customer service to patrons of the front desk.
- Maintained and updated records for desk operations.
- Organized and distributed incoming mail and packages to appropriate personnel.
- Answered phone inquiries in a professional manner.
- Resolved customer complaints in a timely fashion.
- Monitored visitor access to secure areas of the building.
- Collaborated with other departments to ensure smooth day-to-day functioning of the front desk.
- Performed general clerical duties such as filing, photocopying, faxing.
- Assisted with training new employees on how to properly handle desk operations tasks.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Responded quickly to questions and inquiries via phone and email.
Maintenance Technician
Regal Cinemas
02.2023 - 07.2023
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
Member Experience Specialist
VASA Fitness
10.2022 - 03.2023
- Participated in regular team meetings focused on sharing best practices and identifying opportunities for further enhancements to the overall member experience journey.
- Identified trends in member feedback, enabling targeted improvements to programs and services offered.
- Established strong relationships with members through proactive communication efforts, building trust and loyalty over time.
- Educated members about available resources and benefits associated with their memberships, maximizing utilization rates across various services provided by the organization.
Internship Student
North Range Behavioral Health
08.2020 - 11.2020
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Assisted in the organization of events such as conferences, seminars, and workshops.
- Maintained records of all activities related to various projects.
- Shadowed staff and learned advanced work.
- Wrote procedures, reports and technical documents in easy-to-understand terminology.
Sales Associate
Express Retail
07.2018 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Master of Science - Psychology
Arizona State University
12-2024
Bachelor of Arts - Psychology
University of Northern Colorado
Greeley, CO05-2022
High School Diploma -
Vista Ridge High School
Colorado Springs, CO05-2018
Skills
- Budget Administration
- Report Generation
- Record maintenance
- Data analysis proficiency
- Insurance Verification
- Medical terminology expertise
- Medical Records Management
- Customer Service
- Exceptional organization
- HIPAA compliance
Languages
French
Limited
Timeline
Desk Operations Specialist
Mayo Clinic
09.2023 - Current
Maintenance Technician
Regal Cinemas
02.2023 - 07.2023
Member Experience Specialist
VASA Fitness
10.2022 - 03.2023
Internship Student
North Range Behavioral Health
08.2020 - 11.2020
Sales Associate
Express Retail
07.2018 - 08.2020
High School Diploma -
Vista Ridge High School
Master of Science - Psychology
Arizona State University
Bachelor of Arts - Psychology
University of Northern Colorado
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