Golf, Slowpitch Softball, Economics and stress watching the Dbacks games
THOMAS BURKE
Phoenix
Summary
Customer-focused professional with over 9 years of experience in hospitality, leadership, and customer-facing roles. Proven ability to build relationships, communicate effectively with high-end clientele, and deliver results in fast-paced environments. Driven by an entrepreneurial mindset and a desire to expand my career through direct client relationships, business development, and value-driven sales.
Overview
10
10
years of professional experience
Work History
Owner / Operator
Suddz Mobile Detailing
Phoenix, AZ
06.2022 - Current
- Operate self-run mobile detailing business providing automotive cleaning
- Manage customer acquisition, scheduling, service delivery, and client relations
- Handle pricing, sales, and full business operations
Food Runner
Mastro’s Ocean Club
Phoenix, AZ
03.2022 - Current
- Prepare and present an extensive variety of menu items to tables in a sequenced and timely maner, while upholding company standards in the process.
- Communicate with fellow runners and chefs with an attention to detail to insure all items are on the table in the way we are instructed.
Aquatics Supervisor & Lifeguard Instructor
Six Flags Hurricane Harbor Phoenix (formerly Wet 'n' Wild Phoenix)
Phoenix, AZ
03.2018 - 10.2022
- Supervised up to 40 employees per shift, while ensuring all guests and lifeguards are safe in the Arizona heat.
- Trained and evaluated lifeguard candidates through the Ellis & Associates certification program
- Managed safety compliance and daily aquatic operations in a high-volume environment
- Completed the Ellis and Associates Instructor Program to be a licensed classroom instructor.
Server Assistant
Mastro’s Ocean Club
Phoenix, AZ
01.2019 - 03.2022
- Supported restaurant operations and guest service in a high-end dining environment
- Aided servers in maintaining a steady flow of table side service, which allowed them to focus on the sales and relationship of each guest they encounter.
- Promoted to Food Runner based on performance and reliability
Lifeguard
Six Flags Hurricane Harbor Phoenix (formerly Wet 'n' Wild Phoenix)
Phoenix, AZ
03.2016 - 10.2018
- Followed the guidelines instructed in the Ellis and Associates program to ensure the safety and security of all guests in my assigned area.
- Responded to emergencies and enforced facility policies
Education
Bachelor of Science - Criminal Justice
Grand Canyon University
Phoenix, AZ04.2022
Skills
- Customer Service
- High-Volume Operations
- Client Relationship Management
- Team Leadership
- Fast-Paced Environments
- Time Management
Interests
Timeline
Owner / Operator
Suddz Mobile Detailing
06.2022 - Current
Food Runner
Mastro’s Ocean Club
03.2022 - Current
Server Assistant
Mastro’s Ocean Club
01.2019 - 03.2022
Aquatics Supervisor & Lifeguard Instructor
Six Flags Hurricane Harbor Phoenix (formerly Wet 'n' Wild Phoenix)
03.2018 - 10.2022
Lifeguard
Six Flags Hurricane Harbor Phoenix (formerly Wet 'n' Wild Phoenix)
03.2016 - 10.2018
Bachelor of Science - Criminal Justice
Grand Canyon University