Thomas Duncan

Ensured timely and accurate package distribution for Amazon customers.

Optimized delivery routes for increased productivity and efficiency.

• Maintained a clean driving record while adhering to traffic and safety regulations.
• Delivered friendly, professional service to enhance customer experiences.
• Safely loaded, transported, and delivered packages while minimizing damage risks.
• Utilized GPS technology for efficient routing and real-time adjustments.
• Consistently met performance targets while maintaining delivery schedules.
• Coordinated dispatching of approximately 20 drivers for streamlined delivery operations.

• Offered strategic advice to Executive Leadership on organizational development and employee relation issues.
• Conducted in-depth investigations of complex employee concerns across multiple states to ensure compliance with employment laws.
• Analyzed and approved performance evaluations, improvement plans, and terminations to uphold high standards for accountability and performance.
• Provided mentorship and training to new leaders to enhance their capabilities and foster culture of continuous learning.
• Managed termination processes with no EEOC charges or lawsuits by demonstrating meticulous attention to legal compliance and fair practices.
• Improved employee engagement through strategic use of surveys and direct communication.
• Recognized as best HR support by multiple associates for nurturing robust relationships across various departments.
• Guided and supported over 100 site operations and all corporate departments, including Marketing, Accounting and Payroll in execution of HR practices and policies.

• Oversaw full life-cycle recruitment across various departments and built strong relationships with internal management to ascertain precise hiring needs and job specifications.
• Developed and disseminated job postings on multiple platforms, including social media and job boards to attract a diverse candidate pool.
• Screened resumes and candidates thoroughly, performed initial interviews, and coordinated advanced interview stages.
• Guided candidates through interview preparation and assisted with final offer negotiations for successful placements.
• Achieved 95% hiring rate for individuals by sourcing top-tier candidates for interviews.
• Maintained compliance with employment laws and internal policies throughout recruitment process.
• Fostered a collaborative hiring environment by partnering with department leaders and clarifying role expectations.

• Supervised HR operations across 13 facilities to certify compliance with labor laws and corporate policies.
• Acted as a mediator between management and hourly staff to resolve disputes and grievances and promote harmonious work environment.
• Carried out staffing assessments to optimize workforce efficiency and address overstaffing and understaffing situations.
• Advised on employee compensation by providing information on wages and promotional pathways.
• Trained managers on organizational policy matters and suggested updates to policy manuals to reflect evolving business needs.
• Led investigations in partnership with Operations, Safety, Security, and Fleet Maintenance to promptly respond to fraud and misconduct.
• Doubled employee engagement scores at one location through effective collaboration with manager.
• Mitigated legal risks by managing employee conduct and enforcing disciplinary policies and procedures effectively.
• Nurtured culture of integrity by navigating challenges, such as sexual harassment, discrimination, and substance abuse.
• Streamlined HR processes by integrating compliance training into operations and improving adherence to regulations.