Thomas Palaoro

Assisted in the development and implementation of security policies, procedures, and controls

• Supported incident response activities, including identifying, analyzing, and mitigating security threats
• Monitored and analyzed network traffic and security logs for potential threats and anomalies
• Collaborated with clients to assess security needs and provide recommendations for improvements
• Utilized security tools and technologies to enhance organizations' cybersecurity posture
• Stayed current with industry trends, emerging threats, and regulatory changes to provide informed recommendations
• Conducted thorough internal investigations following suspected breaches or incidents, mitigating damage to company reputation and financial loss.
• Improved client cybersecurity posture through tailored risk assessments and mitigation strategies.
• Served as a key point of contact for clients and internal stakeholders, providing expert guidance on all aspects of cybersecurity risk management.
• Mitigated potential risks by performing an in-depth analysis of emerging threats and suggesting appropriate countermeasures.

• Completed daily tasks using the ConnectWise ticketing system
• Answered calls and provided excellent customer service
• Assisted in troubleshooting Android tablets, tablet applications orders, return merchandise authorization, and tablet enrollments in Verizon and AT&T portals
• Created tracking spreadsheets in Microsoft Excel for customers and management
• Illustrated excellent professionalism through email and interpersonal skills
• Provided tactful input to change standard operating procedures (SOPs) for the workload to be more efficient
• Worked effectively in fast-paced environments.

Completed vehicle and package inspections before departing the warehouse

• Frequently interacted with customers and ensured their needs were met to improve customer satisfaction and delivery protocols were followed
• Effectively utilized phone applications to deliver to businesses and residential areas efficiently, safely, and concisely
• Maintained a perfect driving score
• The score reflects safety and proper driving techniques
• Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.

• In charge of subordinates and subject matter experts in communications and communication assets
• Led and mentored subordinates to increase knowledge at work and in a field environment
• Maintained and accounted for all equipment as well as dealt with logistics before and after training exercises
• Tasked with controlling and guarding 100 million dollars of secret equipment without incident
• IT representative, fixed printers, re-imaged hard drives, and ensured all computers were running efficiently