Thu Tran
Chandler
Summary
Dynamic operations leader with a proven track record at DHL ASML Supply Chain, excelling in inventory management and logistics coordination.
Achieved 99.9% on-time delivery while enhancing inventory accuracy to 99.65%. Skilled in KPI monitoring and process management, fostering team collaboration to drive operational excellence.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments.
Eager to contribute to team success and further develop professional skills. Bring a positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Operations and Inventory Control Supervisor
DHL ASML Supply Chain
01.2024 - Current
- Orchestrated daily inbound/outbound flows for TSMC and Intel fab sites; shipped ~200 orders/day at 99.9% on-time delivery with zero line stops.
- Reduced inventory shrink by 3.2 percentage points in 4.5 months by tightening the chain-of-custody, enforcing scan-to-bin at receipt/issue, and running daily variance reviews.
- Led an on-site lost-material recovery project: recovered mislocated items, reduced aged discrepancies to 0.35%, and raised inventory accuracy from 87.16% to 99.65%.
- Built a dispatch schedule aligned with TSMC/Intel pickup cutoffs; reduced late shipments and eliminated customer penalties.
- Standardized the receiving → put-away → pick/pack workflow via team training and corrective actions; reduced dock-to-stock and stock-to-dock cycle times and improved same-day availability.
Operations Supervisor Intern
DHL SiteOne Lanscape Supply Chain
05.2023 - 12.2023
- Developed and maintained countback audit documentation to track picker performance, inventory integrity, and line-order accuracy; standardized forms and reporting.
- Implemented a 5S workstation with an intern team at the Goodyear Tires–DHL San Bernardino site; added visual controls and shadow boards, reducing search/travel time while improving safe pedestrian–forklift separation.
- Collected and analyzed operational data to build a four-phase solutions roadmap, defining future-state goals, KPIs, and process improvements.
- Performed outbound audits to verify order accuracy and compliance with quality standards and shipping restrictions; escalated nonconformances and drove corrective actions.
- Led a site construction/expansion project and managed permits, inspections, and safety plans (PPE, traffic flow, rack load ratings); delivered 0 recordable incidents during build and startup.
Associate Trainer and Cashier Team Lead
Paris Baguette Chain
07.2020 - 10.2021
- Mentored and onboarded new servers; facilitated training on POS, service standards, and peak-hour operations to ensure smooth, high-volume service.
- Coordinated with the kitchen on wait times and out-of-stock items to set accurate guest expectations and manage table turns.
- Exceeded upsell targets by highlighting featured items and pairing recommendations; achieved ~5% upsell rate per shift.
- Performed outbound order checks to verify accuracy and compliance with quality standards.
- Enrolled guests in the rewards program and post-visit surveys, increasing loyalty sign-ups and repeat visits.
Store Clerk and Customer Service
Lee Lee International Supermarket Chain
06.2019 - 07.2020
- Reconciled cash drawers at open and close; investigated discrepancies and documented voids, refunds, and overrides.
- Planned and executed Lunar New Year promotions—developed advertising and ran pre-event and event-day operations.
- Managed merchandise flow; processed returns/expired goods and prepared documentation for supervisory review.
- Implemented daily price changes and replenished shelves to planogram, maintaining in-stock and display standards.
Education
Supply Chain Management
Arizona State University
Tempe, AZ12-2023
DHL Certificate - Supervisor Academy
DHL Supply Chain
Columbus, OH12-2026
Skills
- Operational logistics coordination
- Inventory management
- Inventory management audits
- KPI monitoring and reporting
- Task acceleration
- Product turnover optimization
- Resource allocation planning
- Budget optimization
- Process management
Languages
Vietnamese
Full Professional
Timeline
Operations and Inventory Control Supervisor
DHL ASML Supply Chain
01.2024 - Current
Operations Supervisor Intern
DHL SiteOne Lanscape Supply Chain
05.2023 - 12.2023
Associate Trainer and Cashier Team Lead
Paris Baguette Chain
07.2020 - 10.2021
Store Clerk and Customer Service
Lee Lee International Supermarket Chain
06.2019 - 07.2020
Supply Chain Management
Arizona State University
DHL Certificate - Supervisor Academy
DHL Supply Chain
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