Thuy Hong

Phoenix

Summary

Versatile Bar Manager adept at overcoming challenges and streamlining operations. Transforms deficient operations into successful enterprises. Motivational leader and problem solver. Reliable individual proudly offering 10 years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff.

Overview

years of professional experience

Work History

BAR MANAGER

NOBU SCOTTSDALE

Scottsdale, AZ

04.2020 - Current

Ensuring the highest standards of food and beverage service
Recruit, schedule, and direct staff in daily work assignments to maximize productivity
Conduct daily pre-shift and weekly departmental meetings to ensure organizational efficiency
Optimize profits by controlling beverage, and labor costs daily
Continually monitor restaurant and take appropriate action to ensure food and beverage quality and service standards are consistently met
Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
Streamlined inventory management for optimal stock levels and reduced waste.
Developed strong relationships with suppliers, negotiating favorable terms and pricing.
Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
Mentored and trained staff members to ensure exceptional customer service standards.

FLOOR MANAGER / BAR MANAGER

NOBU WASHINGTON DC

Washington DC

08.2017 - 04.2020

Maintain impeccable standards for tableside preparation, professional execution of wine service, adherence to award winning service standards
Demonstrate thorough knowledge of menus, offerings, chef’s preparation, cooking style, and quality of products
Thorough knowledge of fine-dining service, willingness to go above and beyond request to provide superior service
Expertise with communication skills, conflict resolution, body language and verbiage, wine and fine dining instruction.
Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
Coordinated with other departments to ensure seamless workflow across all areas of the store operation.

CAPTAIN/SERVER TRAINER

NOBU LAS VEGAS

Las Vegas

05.2012 - 08.2017

Work with management to implement and improve training of all front of house staff
Assign duties and tasks daily to staff, ensure restaurant is opened and closed properly
Attend weekly meetings with management to evaluate staff and suggest improvements
Consistently at the top of food and beverage sales
Assist in organizing special events
Executing large events and coordinating with venues
Managing staff and delegating tasks for special events.
Trained new team members on restaurant procedures, menu items, and performance strategies.
Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.

Education

RADFORD UNIVERSITY

VIRGINIA

Skills

Team Leadership
Staff Training
Health and safety
Training and mentoring

Responsible Alcohol Service
Bar Management
Inventory Management
Staff Scheduling

References

George Lipson, Warner gaming, 305-495-0427
John Laverde, Nobu Eden Roc Hotel, 305-772-5261

Languages

Vietnamese

Native or Bilingual

English