Thuy Hong
Phoenix
Summary
Versatile Bar Manager adept at overcoming challenges and streamlining operations. Transforms deficient operations into successful enterprises. Motivational leader and problem solver. Reliable individual proudly offering 10 years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff.
Overview
12
12
years of professional experience
Work History
BAR MANAGER
NOBU SCOTTSDALE
04.2020 - Current
- Ensuring the highest standards of food and beverage service
- Recruit, schedule, and direct staff in daily work assignments to maximize productivity
- Conduct daily pre-shift and weekly departmental meetings to ensure organizational efficiency
- Optimize profits by controlling beverage, and labor costs daily
- Continually monitor restaurant and take appropriate action to ensure food and beverage quality and service standards are consistently met
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
FLOOR MANAGER / BAR MANAGER
NOBU WASHINGTON DC
08.2017 - 04.2020
- Maintain impeccable standards for tableside preparation, professional execution of wine service, adherence to award winning service standards
- Demonstrate thorough knowledge of menus, offerings, chef’s preparation, cooking style, and quality of products
- Thorough knowledge of fine-dining service, willingness to go above and beyond request to provide superior service
- Expertise with communication skills, conflict resolution, body language and verbiage, wine and fine dining instruction.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
- Coordinated with other departments to ensure seamless workflow across all areas of the store operation.
CAPTAIN/SERVER TRAINER
NOBU LAS VEGAS
05.2012 - 08.2017
- Work with management to implement and improve training of all front of house staff
- Assign duties and tasks daily to staff, ensure restaurant is opened and closed properly
- Attend weekly meetings with management to evaluate staff and suggest improvements
- Consistently at the top of food and beverage sales
- Assist in organizing special events
- Executing large events and coordinating with venues
- Managing staff and delegating tasks for special events.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Education
RADFORD UNIVERSITY
VIRGINIASkills
- Team Leadership
- Staff Training
- Health and safety
- Training and mentoring
- Responsible Alcohol Service
- Bar Management
- Inventory Management
- Staff Scheduling
References
- George Lipson, Warner gaming, 305-495-0427
- John Laverde, Nobu Eden Roc Hotel, 305-772-5261
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Timeline
BAR MANAGER
NOBU SCOTTSDALE
04.2020 - Current
FLOOR MANAGER / BAR MANAGER
NOBU WASHINGTON DC
08.2017 - 04.2020
CAPTAIN/SERVER TRAINER
NOBU LAS VEGAS
05.2012 - 08.2017
RADFORD UNIVERSITY
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