Work History
Education
Skills
Timeline
Generic

Tia Gillam

Work History

Bar Server

Twin Peaks
  • Optimized drink-making efficiency by mastering the use of various bar equipment and tools, such as cocktail shakers, muddlers, and strainers.
  • Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
  • Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
  • Increased bar revenue by upselling premium drinks and recommending food pairings to guests.
  • Handled customer complaints professionally, resolving issues in a timely manner to maintain guest satisfaction.

Trainer Assessor

Twin Peaks
  • Evaluated the effectiveness of current training methods regularly, making data-driven adjustments as necessary to improve results continuously.
  • Enhanced trainee performance by conducting comprehensive assessments and providing constructive feedback.

Server

Buffalo Wild Wings
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Assistant Manager

Dollar Tree
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Partial Degree - Psychology

Texas Southern University
Houston, TX

High School Diploma -

Wylie High School
Wylie, TX
05.2020

Skills

  • Multitasking efficiency
  • Workplace safety
  • Teamwork orientation
  • Cleanliness standards
  • Menu memorization
  • Beverage preparation
  • Order management
  • Salesmanship
  • Mixology basics
  • Alcohol safety
  • Excellent customer service
  • Efficient multitasking
  • Money handling
  • Food service
  • Equipment operation
  • Professional appearance
  • Order accuracy
  • Guest needs assessment
  • Upselling strategies
  • Table setting and bussing
  • Hospitality and accommodation
  • Teamwork and collaboration
  • Problem-solving
  • Warm and friendly
  • Reliability
  • Excellent communication

Timeline

Bar Server

Twin Peaks

Trainer Assessor

Twin Peaks

Server

Buffalo Wild Wings

Assistant Manager

Dollar Tree

Partial Degree - Psychology

Texas Southern University

High School Diploma -

Wylie High School
Tia Gillam