Tiaira Woods
Phoenix
Summary
Dynamic professional with a strong work ethic and proven reliability. Recognized for exceptional customer service and meticulous attention to detail, enhancing client satisfaction and retention. Skilled in cash handling and POS operation, adept at multitasking in fast-paced environments while maintaining high standards of cleanliness and organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Professional Cleaner
Tori's Tidy Cleanings Az LLC
05.2024 - Current
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
- Increased client retention rate through consistent attention to detail and thoroughness in all tasks performed.
- Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
- Safeguarded clients'' possessions by following proper procedures during the handling of valuables and fragile items.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Cleaned walls and ceilings with special reach tools following regular schedule.
Customer Service Cashier
The UPS Store Inc.
09.2022 - 02.2024
- Assisted customers with product selection, pricing and availability.
- Provided cash register operations and handled customer payments.
- Stocked shelves with merchandise and maintained inventory levels.
- Ensured the cleanliness and tidiness of the store.
- Addressed customers complaints in a professional manner.
- Answered incoming calls regarding product inquiries or orders.
- Adhered to safety regulations when handling hazardous materials.
- Utilized computer systems for order entry, tracking, invoicing and other related tasks.
- Coordinated shipments between stores and vendors as needed.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Answered telephone to give callers store information and look up order details.
- Wrapped and bagged purchases to help customers load merchandise into vehicles.
- Packed and shipped out packages for customers.
- Ensured that fragile items were handled with care.
- Gave pricing on shipping and educated customers on shipping cost.
- Shipped out packages internationally.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Hostess
Chompie's
05.2022 - 09.2022
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Seated patrons based on guest preferences and seating availability.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
- Backed up servers by checking on tables and retrieving items for guests.
- Took initial drink orders and relayed information to wait or bar staff.
Hostess
Anzio's Italian Restaurant
12.2020 - 08.2021
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
- Took initial drink orders and relayed information to wait or bar staff.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Provided patrons with estimated waiting times during peak service hours.
Education
High School Diploma -
Cortez High School
Phoenix, AZ05-2022
Skills
- Strong work ethic
- Reliability and punctuality
- Customer service
- Multitasking and organization
- Cash handling
- Cash register operation
- POS system operation
- Adaptability and flexibility
Certification
- CNP - Certified Notary Public
Extracurricular
- Vice President of Kpop Club
Timeline
Professional Cleaner
Tori's Tidy Cleanings Az LLC
05.2024 - Current
Customer Service Cashier
The UPS Store Inc.
09.2022 - 02.2024
Hostess
Chompie's
05.2022 - 09.2022
Hostess
Anzio's Italian Restaurant
12.2020 - 08.2021
High School Diploma -
Cortez High School
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