Tiana Coleman
Goodyear
Summary
Proven track record in enhancing customer loyalty and resolving complaints, demonstrated during my tenure at Blue Cross Blue Shield Of Arizona. Skilled in problem-solving and active listening, I excel in high-pressure environments, significantly improving customer satisfaction. Expert in customer service and complaint handling, my approach boosts repeat business and fosters positive outcomes.
Overview
8
8
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Blue Cross Blue Shield Of Arizona
08.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
CUSTOMER SERVICE REPRESENTATIVE
Lifewell Behavioral Wellness
07.2022 - 08.2023
- Established trust-based relationships with clients through empathetic listening and non-judgmental communication, fostering stronger therapeutic alliances.
- Provided crisis intervention services during emergency situations, ensuring immediate support and safety for affected individuals.
TRAINING COORDINATOR
Amazon
04.2021 - 07.2022
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
CUSTOMER SERVICE REPRESENTATIVE
LogistiCare
12.2019 - 04.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
CUSTOMER SALES REPRESENTATIVE
SuperShuttle
01.2018 - 05.2019
- Assisted call-in customers with questions and orders.
- Verified delivery schedules and processes.
- Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction.
CREW MEMBER
McDonald's
02.2017 - 12.2017
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Sterile Processing Technology - undefined
Brookline College
Phoenix, AZ05.2025
High School Diploma - undefined
South Pointe High School
Phoenix, AZ05.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Complaint Handling
- Customer service
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Blue Cross Blue Shield Of Arizona
08.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
Lifewell Behavioral Wellness
07.2022 - 08.2023
TRAINING COORDINATOR
Amazon
04.2021 - 07.2022
CUSTOMER SERVICE REPRESENTATIVE
LogistiCare
12.2019 - 04.2021
CUSTOMER SALES REPRESENTATIVE
SuperShuttle
01.2018 - 05.2019
CREW MEMBER
McDonald's
02.2017 - 12.2017
Sterile Processing Technology - undefined
Brookline College
High School Diploma - undefined
South Pointe High School
Similar Profiles
Tong RuanTong Ruan
Customer Care Advocate at Blue Cross Blue Shield of ArizonaCustomer Care Advocate at Blue Cross Blue Shield of Arizona
Ronnie WinnRonnie Winn
Provider Contract Specialist at Blue Cross Blue Shield Of ArizonaProvider Contract Specialist at Blue Cross Blue Shield Of Arizona
Danielle R. BoydDanielle R. Boyd
Federal Employee Program Customer Service Advocate at Blue Cross Blue Shield Of ArizonaFederal Employee Program Customer Service Advocate at Blue Cross Blue Shield Of Arizona