Tianna Holloway
Phoenix
Summary
Results-driven and accomplished manager with a strong background in team leadership, project execution, and performance improvement. Ten plus years of experience in collections and team leadership, seeking a challenging role to leverage strong negotiation, conflict resolution, and team management skills. Proven track record of improving recovery rates, mentoring staff, and streamlining the collections process to maximize efficiency and compliance. Committed to enhancing performance, fostering team growth, and delivering exceptional outcomes and results.
Overview
3
3
years of professional experience
Work History
Underwriter
Kings Mortgage Services
Henderson
04.2024 - 02.2025
- Reviewed and analyzed residential loan applications, including income, credit, asset, and property documentation, to determine creditworthiness and compliance with investor regulatory guidelines.
- Issued loan approvals, suspensions, or denials, with detailed rationale, in accordance with company and investor policies.
- Collaborated with loan officers, processors, and the compliance team to resolve documentation issues and ensure a smooth underwriting workflow.
- Maintained accuracy while meeting tight deadlines, consistently underwriting 25 to 40 files per day.
- Conducted risk assessments and evaluated complex loan scenarios while ensuring adherence to anti-fraud and quality control standards.
- Stayed current with guidelines, mortgage regulations, and industry changes to maintain compliance and efficiency.
Collections Manager & Trainor
Village Capital
Henderson
09.2021 - 02.2024
- Led a team of 20 collectors, overseeing daily operations, performance metrics, and compliance with company regulatory standards.
- Increased collections recovery rates through process improvements, coaching, and strategic account targeting.
- Developed and implemented training programs for new hires and ongoing staff development, resulting in a boost in agent productivity and retention.
- Monitored KPIs and delivered regular performance evaluations, driving a high-performance culture and exceeding department goals.
- Resolved escalated customer disputes, and negotiated complex payment plans to maximize recovery while maintaining customer relationships.
- Collaborated with compliance and legal teams to ensure adherence to all federal and state laws.
Education
Associate of Arts - Psychology
Chandler Gilbert Community College
Gilbert, AZSkills
- Leadership
- Marketing
- Presentation Competency
- Computer Literate
- Research Expertise
- Collaboration / Teamwork
- Emotional Intelligence
- Problem Solving
- Attention to Detail
- Proofreading
- Critical Thinking
- Oral & Written Communication
- Time Management
- Adaptability
- Thrives Under Pressure
- Organized
- Budget Management
- Microsoft Office ( Excel, Word, PowerPoint)
References
References available upon request.
Timeline
Underwriter
Kings Mortgage Services
04.2024 - 02.2025
Collections Manager & Trainor
Village Capital
09.2021 - 02.2024
Associate of Arts - Psychology
Chandler Gilbert Community College
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