Tiara Jones
Phoenix
Summary
Results-driven Shift Supervisor with expertise in team leadership, employee training, and customer service. Recognized for enhancing workflow efficiency and promptly resolving customer complaints to improve satisfaction.
Overview
18
18
years of professional experience
Work History
Shift Supervisor
Starbucks
Ahwatukee, AZ
01.2025 - Current
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored new team members on store policies and procedures.
- Managed inventory levels, placing orders to maintain product availability.
- Implemented strategies to enhance workflow efficiency during peak hours.
- Resolved customer complaints promptly, improving overall store experience.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
Area Leader
Valet Living
Phoenix, AZ
05.2021 - Current
- Led operational teams to ensure efficient property maintenance and resident satisfaction.
- Developed and implemented training programs for new staff, enhancing performance and service quality.
- Communicating between valets, residents and communities.
- Oversaw scheduling and resource allocation, ensuring optimal coverage and responsiveness to client needs.
Caregiver
Assisted Hands
Scottsdale, AZ
09.2014 - 05.2016
- Provided compassionate care to clients, ensuring safety and comfort in daily activities.
- Assisted clients with personal hygiene, grooming, and mobility support to enhance quality of life.
- Coordinated medication administration and monitored adherence to prescribed health regimens.
- Developed individualized care plans in collaboration with healthcare professionals and family members.
Clerk
QuikTrip
Phoenix, AZ
11.2007 - 03.2010
- Processed cash transactions accurately and efficiently at high-volume register stations.
- Maintained inventory levels through regular stock assessments and timely reordering of products.
- Assisted in training new staff on operational procedures and customer service standards.
- Ensured compliance with health and safety regulations during daily operations.
Education
High School Diploma -
Pinnacle Charter High
TempeSkills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Safety awareness
- Schedule management
- Team leadership
Timeline
Shift Supervisor
Starbucks
01.2025 - Current
Area Leader
Valet Living
05.2021 - Current
Caregiver
Assisted Hands
09.2014 - 05.2016
Clerk
QuikTrip
11.2007 - 03.2010
High School Diploma -
Pinnacle Charter High