Tierra Greenstone
Phoenix
Summary
Customer Service Representative with a strong track record of enhancing operational efficiency and patient satisfaction. Skilled in implementing strategic auditing and innovative problem-solving, achieving significant improvements in service delivery and billing accuracy across multiple roles within the healthcare sector.
Overview
11
11
years of professional experience
Work History
Operations Manager/ Family Logistics Coordinator
Freelance
Page
01.2025 - Current
- Tracked expenses and managed weekly and monthly budgets to maintain financial oversight.
- Planned events and organized data to support long-term goals and improve operational processes.
- Managed administrative tasks including attendance tracking, log updates, and supply inventory to ensure program efficiency.
Artisanal Skincare Business/ Owner-Operator
Walk'n Beautiez LLC
Page
09.2020 - 12.2024
- Created a customer service policy to ensure customers were satisfied with products or services.
- Coordinated client feedback initiatives to improve service delivery and satisfaction levels.
- Managed operations budgeting, accounts payable, and accounts receivable and payroll.
Patient Access/Financial Services
Banner Health Clinic
Page
02.2019 - 08.2020
- Optimized financial services, enhancing billing accuracy with measurable results.
- Managed patient access to enhance care efficiency and communication.
- Facilitated patient interactions to improve satisfaction and streamline operational flow.
Case Manager, Escalations Analyst
McKesson Specialty Health (Remix)
Scottsdale
06.2018 - 01.2019
- Managed patient and provider calls, verified pharmacy benefits, and improved patient service satisfaction.
- Processed pharmacy claims with PBM, ensuring timely payments and minimizing outstanding balances.
- Collaborated with Allscripts and ProPharm to streamline billing operations, resulting in improved workflow.
Pharmacy Billing Specialist
Tuba City Regional Healthcare Center
Tuba City
12.2016 - 05.2018
- Resolved pharmacy-related insurance issues for doctors, leading to increased client satisfaction.
- Resolved billing discrepancies to ensure compliance and strengthen stakeholder relationships.
- Assisted customers with pharmacy insurance queries, contributing to more efficient service delivery.
Pharmacy Tech, CSR/PBM
MedImpact Health Care (Aerotek)
Tempe
02.2015 - 07.2015
- Processed prescriptions accurately and efficiently for diverse patient needs.
- Assisted pharmacists in preparing and dispensing medication safely.
- Managed inventory levels to ensure availability of essential medications.
- Trained in handling customer calls, enhancing team knowledge and skills.
- Sorted, organized, scanned, and filed incoming mail and customer information containing HIPAA insurance data for efficient processing.
Education
Associate of Applied Science - Pre-Professional Nursing, Management/ Supervision
Tohono O'odham Community College
Sells, AZ07-2026
Some College (No Degree) - Non-Sterile Compounding, pharmacy technician
Pima Medical Institute
Mesa, AZPre-med
Arizona State University
Tempe, AZSkills
- Healthcare operations
- Healthcare administration
- Patient care
- Patient communication
- Budget management
- Budget oversight
- Data organization
- Customer service
Timeline
Operations Manager/ Family Logistics Coordinator
Freelance
01.2025 - Current
Artisanal Skincare Business/ Owner-Operator
Walk'n Beautiez LLC
09.2020 - 12.2024
Patient Access/Financial Services
Banner Health Clinic
02.2019 - 08.2020
Case Manager, Escalations Analyst
McKesson Specialty Health (Remix)
06.2018 - 01.2019
Pharmacy Billing Specialist
Tuba City Regional Healthcare Center
12.2016 - 05.2018
Pharmacy Tech, CSR/PBM
MedImpact Health Care (Aerotek)
02.2015 - 07.2015
Associate of Applied Science - Pre-Professional Nursing, Management/ Supervision
Tohono O'odham Community College
Some College (No Degree) - Non-Sterile Compounding, pharmacy technician
Pima Medical Institute
Pre-med
Arizona State University